Master Scheduler

Full Time Master Scheduler 3

The University of Miami/UHealth Department of UHealth Connect has an exciting opportunity for a Full Time Master Scheduler 3 to work remote.

Core Job Summary

The Master Scheduler 3 creates and maintains provider schedule templates for all clinics and ancillary services with a goal of maximizing access to providers, balancing patient volumes, and reducing wait times. The incumbent must maintain in-depth knowledge of operational and patient flow for all managed specialties and optimize access to care.

Core Responsibilities

• Builds and manages provider schedule templates.
• Manages scheduling application set up, including creating, updating, and removing templates as needed.
• Monitors cancellations of physician clinic schedules and follows up with the assigned scheduling provider.
• Manages daily schedule changes to ensure patients are rescheduled efficiently and timely.
• Performs quality checks on assigned facility schedules and reports any under-booking or overbooking to management.
• Develops and monitors reports on patient volumes, providing metrics to the department leadership to support decision-making.
• Monitors and manages requests received from assigned phone lines, email boxes, and software applications used and assures requests are handled in a timely manner.
• Communicates any issues to management and actively participates in any corrective activities.
• Provides training and guidance to lower-level schedulers.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

High School Diploma or equivalent

Minimum 5 years of relevant experience required

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.