Automotive Service Advisor - Mercedes-Benz of Clear Lake

Group 1 Mercedes-Benz of Clear Lake Group 1 Mercedes-Benz of Clear Lake is growing and seeking an experienced Automotive Service Advisor to join our high-performing team! This is an opportunity to represent the Mercedes-Benz brand in a dealership committed to delivering a premium customer experience and exceptional service. We're looking for professionals who are passionate about customer service, take pride in their work, and thrive in a fast-paced, client-focused environment. The ideal candidate enjoys building relationships, communicating clearly, and delivering a seamless service experience from start to finish. Responsibilities Greet customers in a timely, friendly manner and obtain pertinent vehicle information Actively promote and build rapport with the customer Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications Generate and provide customer with a complete and accurate estimate of repair Establish and communicate completion time of repair with customer and technician Answer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index) Strictly follow the manufacturer's warranty guidelines and procedures Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property Qualifications 3+ years Mercedes-Benz/high-line Service Advisor experience, or 5+ years non-luxury Service Advisor experience is required Positive & Friendly Attitude Interpersonal Communication Skills Basic Computer Skills Strong Desire to Provide an Exceptional Client Experience Ability to Achieve Targeted Goals High School Diploma or Equivalent Must have a Valid Driver's License We offer... Salary Base Pay Plan, Plus Bonus's Air Conditioned Shop! A Great Working Drug Free Environment A Structured, Self-paced Career Path Leading to Management Opportunities Pinnacle Awards Program Health, Dental & Vision Insurance Life & Disability Insurance 401(k) with Company Match Paid Time Off Weekly/Monthly Bonuses Employee Vehicle Purchase Program Employee Stock Purchase Plan Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.