Volvo Client Advisor / Salesperson

Job Description

Job Description

Company Overview:

Volvo Cars Clear Lake is a prestigious new Volvo dealership in the Houston area committed to providing exceptional vehicles and service to our valued customers. With a dedication to excellence and customer satisfaction, we strive to uphold the highest standards of professionalism in all aspects of our operations. We are opening a brand new facility in December 2025.

Position Overview:

We are currently seeking enthusiastic and results-driven Sales People to join our sales team. The Sales Person will play a pivotal role in assisting customers with their vehicle purchases and ensuring that their needs and preferences are met with the utmost care and attention. The automotive salesperson will assist customers through their purchase decision and transaction, ensuring the customer feels heard and important through the entire process and ends up happy and satisfied with their decision and purchase experience. The position is full-time and commission based.

Responsibilities:

• Greet customers warmly and assist them in identifying their vehicle needs, preferences, and budget requirements.
• Provide detailed information about vehicle features, specifications, pricing, and financing options to customers, helping them make informed decisions.
• Conduct thorough needs assessments and vehicle walkarounds to match customers with the right vehicle that meets their requirements.
• Coordinate test drives for customers and accompany them on test drives, providing guidance and information about vehicle performance and handling.
• Assist customers with the vehicle purchasing process, including negotiating pricing, completing paperwork, and arranging financing and insurance as needed.
• Follow up with customers after their visit to the dealership to address any additional questions or concerns and ensure customer satisfaction.
• Utilize the CRM for customer mining to make phone calls and contacts daily to help drive business.
• Develop and maintain strong relationships with customers through regular communication and exceptional service, striving to exceed their expectations.
• Stay informed about new vehicle models, features, and technologies, and participate in ongoing training and development opportunities to enhance product knowledge and sales skills.
• Collaborate with other dealership departments, including finance, service, and parts, to ensure seamless operations and exceptional customer experiences.
• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
• Develops buyers by maintaining rapport with previous customers in CRM; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
• Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Reminds customers to take the manufacturer provided CSI survey after a transaction has been completed.
• Asks for online reviews through our many online review sites.
• Other jobs as specified by the sales manager.

Qualifications:

• High school diploma or equivalent required; additional education or training in sales or customer service preferred.
• Previous experience in automotive sales or retail sales preferred but not required; we are willing to train the right candidate.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Proven ability to work effectively in a fast-paced environment and meet sales targets and objectives.
• Professional demeanor and appearance, with a friendly and approachable personality.
• Strong negotiation and closing skills, with a focus on delivering exceptional customer service.
• Proficiency in using computerized systems and software, including CRM (Customer Relationship Management) software and Microsoft Office suite.
• Valid driver's license with a clean driving record.

We value our team members as our most valuable resource, recognizing the significant contribution you make to the dealership's success every day. Here's what we provide:

Comprehensive benefits package including:

• Employer-paid life insurance up to $25,000, with additional coverage available
• Annual employer-paid flu vaccination
• Employer matching 401k contributions up to 3%
• Employer-paid short-term and long-term disability insurance
• Reimbursement for jury duty pay difference for full-time employees (up to two weeks per year)
• Paid vacation time: 1 week/year after one year of employment, 2 weeks/year after two years, and 3 weeks/year after five years
• Paid sick leave: 3 days/year
• Paid bereavement leave: 3 days/year for immediate family members
• Online access (PC and Apps) to Payroll (Clocking in & out) & Benefits Data
• Toll Free Payroll & Benefits number to call for help M-F 7 AM to 10:30 PM (CST)
• Access to LifeCare (24 hours a day), a Work-Life Employee Assistance Program. LifeCare saves time and money with quality matches to resources for parenting, senior care, legal and financial services, home services, wellness, and EAP sessions. LifeCare also operates LifeMart, one of the largest members-only online discounts shopping websites, with discounts on thousands of products and services.
• Access to “Health Advocate” to give you trained professionals to help take care of Health Care & Benefits Issues

Voluntary benefits including:

• Dental insurance with employer contribution
• Medical insurance with employer contribution
• Health savings account contribution option
• Vision plan
• Legal shield coverage
• Christmas fund with company match

Additional perks:

• Employee vehicle purchase program
• Discounts on parts and service
• Semi-monthly pay periods (15th and last day of the month)
• Paid holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas
• Employer-paid lunches every Saturday
• Employer-paid lunches/dinners on special occasions

If you are a motivated and customer-focused individual with a passion for sales and a desire to succeed, we invite you to apply for the Sales Person position at our dealership. Please submit your resume and cover letter detailing your relevant experience and qualifications. Join us in providing a seamless and enjoyable car-buying experience for our customers. We look forward to welcoming you to our team!

Our commitment is to ensure the well-being of our employees, knowing that happy employees provide exceptional service to our clients. Thank you for considering joining our team!

Our dealership has been and remains committed to the principles of equal employment opportunity and nondiscrimination for all persons without regard to race, color, religion, sex/gender, sexual orientation, or preference, marital status, citizenship status, military status, age, national origin, nationality, handicap or disability, or any other status protected by federal, state or local law or regulation. In keeping with this policy, we seek to recruit, hire, train, and promote into available jobs the most qualified persons and to administer personnel matters such as compensation, benefits, training, layoffs, and terminations in accordance with this policy. All employees are expected to conduct themselves in the workplace in a manner that is consistent with this policy.