Customer Service Specialist

Freight & Customer Service Clerk

At Zamzows, we believe in going beyond expectations for our customers, our community, and the environment. As a Freight & Customer Service Clerk, you play a vital role in creating a clean, organized, and welcoming retail environment while providing friendly, knowledgeable customer service. From stocking shelves to operating equipment and assisting shoppers, you'll be part of the team that helps people live better, naturally. Due to the nature of our business, weekend availability is required for this position.

You'll juggle a variety of responsibilities and that's what makes this role exciting and rewarding.

Store & Warehouse Operations

• Restock shelves and ensure displays are clean, organized, and appealing
• Keep the store's warehouse neat, organized, and well-maintained
• Assist with product counts to support ordering and inventory accuracy
• Set up and take down merchandise displays as needed
• Fill propane tanks for customers using appropriate PPE and safety procedures
• Operate a tractor to unload shipments and load bulk products in customers' vehicles
• Maintain cleanliness of the store and surrounding property, including sweeping, trash removal, weed pulling, etc.

Customer Service

• Greet every customer warmly and create a welcoming, helpful environment
• Answer product questions and share your knowledge to help customers make informed choices
• Assist customers with carry-outs and ensure a positive shopping experience from start to finish

General Maintenance & Safety

• Follow all safety procedures and wear/use proper safety equipment
• Immediately report any safety concerns, hazards, or suspicious activity
• Follow all company guidelines and comply with local, state, and federal laws
• Support your team and help out wherever needed we work best together!

Working Conditions

Work Environment: This role is based in a retail setting and involves regular exposure to dirt, live animals, plants, chemicals, odors, dust, and temperature fluctuations. You will work both indoors and outdoors, including in hot and cold weather conditions.

Physical Demands: This is a physically active role requiring frequent lifting, stacking, pushing, pulling, bending, and walking for long periods. You may be required to lift objects over 50 lbs. and operate equipment such as pallet jacks and tractors. Occasional use of ladders is also required.

Schedule & Availability: Positions are available as full-time or part-time, depending on store staffing needs. Weekend availability is required. Specific days and hours of work may vary and may include evenings.

Why Join Zamzows? Zamzows is a locally owned, family-run company with a deep-rooted commitment to environmental sustainability, customer care, and community involvement. When you join our team, you become part of a company that values growth, learning, and service all while working in a supportive, friendly environment where your contributions truly matter.

Requirements

What You Bring to the Role

Required Qualifications

• Must be at least 18 years old
• Comfortable initiating conversations and engaging with customers
• Able to work a flexible schedule including weekends
• Reliable, punctual, and able to work independently and as part of a team
• Able to lift 50 lbs. or more multiple times per shift

Required Education

• High School Diploma or equivalent

Preferred Experience

• 1+ year of retail or cashiering experience is a plus