Sr BSA/Jira Admin/Product Analyst

Sr BSA Jira Admin

This contract position will be serving as a Sr. BSA and Atlassian JIRA and Box.com Administrator. Should the authority purchase and implement other small COTS/SaaS applications, this position would be instrumental in both their implementation and future maintenance and support.

In addition to support activities, the incoming candidate will also be responsible for any requirements development and prioritization of enhancement requests. They will also be responsible for escalating platform related issues and partnering with the appropriate vendor for resolution.

The incoming candidate needs to be a self-starter and fast learner, who remains calm under pressure and who possesses excellent time management skills with an ability to communicate with colleagues from various areas of the organization.

Primary Responsibilities:

• Serve as IT product configuration administrator for Atlassian JIRA, Box.com and any other small SaaS/COTS products implemented in future
• Partner with business and IT stakeholders to identify and implement configuration-based enhancements to support Atlassian JIRA and Box.com based on industry best practices
• Troubleshoot and resolve configuration-related issues and defects and determine whether to escalate to vendor support
• Partners with the key stakeholders to evaluate product upgrades and perform an impact assessment on both the existing systems and business processes
• Elicits and writes requirements for all requested enhancements to supported products
• Creates and/or maintains appropriately detailed business and system documentation
• Creates detailed data mappings, as needed, for data integration with legacy systems
• Serves as an escalation point of contact for the IT Production Support Team for supported systems
• Partners with key business and technical stakeholders to maintain and/or establish standards and governance to ensure adherence to standards when it comes to the administration, maintenance and enhancement of the supported applications
• Partners with key business and technical stakeholders to annually review, maintain and/or develop an operational support plan for the products
• Serve as the subject matter expert for both the use of the supported applications and their technical implementation
• Works with other IT functional groups to resolve issues related to connectivity and interfaces with other ABC systems
• Directs stakeholders to submit a project initiation request for enhancements or additions that exceeds the bandwidth, capacity and/or capabilities of day-to-day administration and 3rd party vendor supported enhancements
• Coordinates change management efforts and for ensures that the change management process is followed for each release, including those that contain just product configuration changes
• Mentor(s) and trains a back-up resource if/when available

Required Experience/Skills:

• Has previous experience as a Sr. BSA and as either a cloud-based or on-premise COTS product administrator
• Ability to learn new products and systems quickly
• Possesses excellent problem solving and technical troubleshooting capabilities
• Is a self-starter and independent worker; does not require detailed instructions on what tasks to complete or how to complete them
• Works independently and is able to effectively and efficiently translate business, process and technical goals into actionable tasks
• Able to balance multiple assignments simultaneously based on priority and complexity
• Possesses excellent verbal and written communication skills with both IT and Business Professionals at all levels of organization (able to speak to big picture as well as technical details and knows when to speak to each and how)
• Diligently, but tactfully pursues answers to needed questions to address gaps and advance work progress
• Effectively facilitate meetings and requirements gathering sessions
• Writes specific, measurable, and testable user stories with detailed acceptance criteria
• Proficient with Microsoft Office 365 (Word, Excel, PowerPoint, Visio)
• Makes recommendations for the logical design of COTs product enhancements
• Publishes clear and effective process flows

Highly Desired:

• Previous experience using and/or administering Atlassian JIRA
• Previous experience using and/or administering Box.com