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Customer Service Dispatcher

R AND R HEATING AND AIR CONDITIONING, INC.

We believe the best work happens when people feel supported and valued. In this role, you'll join a team that prioritizes 'people first' in every decision we make. You'll be the central link between our customers and our field technicians, backed by a management team, and owner, who are genuinely invested in your success. Our team is dedicated and driven, but we always make space for community; our monthly summer BBQs are a favorite tradition where the entire crew gathers to relax and recharge. If you're looking for a supportive, close-knit crew, you'll fit right in here.

About Us
R&R Heating & Air Conditioning is a local family business and one of the largest HVAC companies in the Inland Northwest. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.

Key Responsibilities

  • Manage and optimize the dispatch board to ensure maximum efficiency and productivity
  • Dispatch technicians based on skillset, availability, urgency, and location
  • Coordinate and schedule sold work (installations, repairs, and projects)
  • Resolve customer concerns quickly, professionally, and with care
  • Accurately document and update all job information in ServiceTitan
  • Support field teams to ensure smooth workflow and job completion
Qualifications
  • Strong organizational and multitasking skills
  • Excellent communication skills (both with customers and internal teams)
  • High attention to detail and accuracy
  • Ability to adapt quickly and stay effective as priorities shift throughout the day
  • Proficient with complex software interfaces
Additional Skills (Preferred but Not Required)
  • Experience dispatching for a service based company
  • Familiarity with Service Titan or similar software
  • Basic understanding of HVAC plumbing and electrical systems
  • Experience using software or logic-based systems to minimize drive time
What We Offer
  • Clear career path and advancement opportunities
  • Competitive Pay
  • CEU/licensing reimbursement
  • Paid time off and holidays
  • Health, dental, and vision insurance
  • Kayaks and paddleboards available for employee use
  • Employer Paid Life Insurance with EAP
  • Seasonal Event Tickets
  • 401(k) with company match
  • A team-focused culture that values safety, accountability, and growth

Join the team that builds more than just HVAC systems-we build careers.
Apply today and grow with R&R Heating and Air Conditioning.
Vacancy posted 17 hours ago
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