Housing Case Manager

ORGANIZATION OVERVIEW: 
Face to Face Health and Counseling is a non-profit organization dedicated to advancing economic and health equity for youth ages 11–24. We do this work through a comprehensive approach that includes housing, mental health, medical, youth justice, education & employment, and community services. We take a strengths-based and trauma-informed approach to our work and center the needs of young people impacted by racism and other forms of oppression and marginalization. Founded in 1972, Face to Face serves more than 3,000 youth annually.

JOB SUMMARY:
This role is responsible for establishing trusting youth-adult relationships while providing supportive services at SafeZone, a Day Shelter, for youth experiencing homelessness. Case Managers work with youth to achieve their goals around housing, education, employment, financial stability, building support networks, and more. The Case Manager will also take part in facilitating different programs and workshops that align with youth’s interests in overcoming barriers.

This position is 37.5 hours a week. 

RESPONSIBILITIES: 

Supportive Services

• Provide Case Management supportive services to youth in the Safe Harbor Housing Program 
• Attend monthly Safe Harbor meetings 
• Provide Case Management supportive services to youth in housing programs 
• Establish healthy and appropriate physical and emotional boundaries with youth 
• Support healthy adolescent development of youth 
• Conduct individual assessments to determine needs and goals 
• Assist clients with reaching their education, employment, and housing goals 
• Complete SafeZone intake and appropriate assessments 
• Assist clients in meeting benchmarks in their goals 
• Document youth outcomes in all appropriate databases including REDcap 
• Complete appropriate paperwork and Safe Harbor reporting in a timely manner 
• Transport clients as needed to accomplish their goals 
• Conduct home visits with clients 
• Develop and maintain relationships agency-wide and community-wide with youth serving programs and agencies 
• Maintain a caseload consisting of drop-in space clients and referrals for scattered housing programs 
• Collaborate with internal programming staff and contribute to group activities and youth leadership opportunities 
• Engage in training and development to maintain a holistic understanding of case management 
• Collaborate with other staff and maintain teamwork style, and maintain professional working relationships with clients or other outside agencies or contacts 
• Provides all services guided by the evidence-based principles for helping youth overcome homelessness.

Drop-In Services 

• Conduct intakes and CEYS assessments for youth coming into the drop-in space 
• Provide excellent customer service while greeting and checking youth in the center 
• Engage with youth at the center in a meaningful and respectful manner assisting them with various resources offered at the center or in the community 
• Respond to crisis situations in the space and de-escalate in a calm and professional manner 
• Assist youth in accessing emergency housing 
• Maintain the daily flow of the drop-in center by helping at the front desk, in the clothing closet, computer lab, kitchen, or other areas as needed 
• Perform other duties as assigned. 

QUALIFICATIONS: 

• Minimum of B.A. degree in social services, extensive experience in lieu of degree 
• Minimum of 2 years’ experience working with youth experiencing homelessness or facing other barriers 
• Experience with a positive youth development and harm reduction approach 
• Excellent interpersonal and communication skills 
• High reliability and integrity 
• High degree of problem-solving skill 
• Positive attitude and willingness to do what it takes to meet youth needs 
• Ability to work independently, exercising good judgment and involving others when necessary 
• Good crisis management skills and the ability to navigate stressful situations well 
• Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds. 

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Face to Face, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

LOCATION: Essential Onsite Flex – This role requires the employee to be onsite, with the possibility of some specific and limited remote hours. Employees are required to be fully onsite during the initial 3-month training period.

PHYSICAL DEMANDS AND WORKING CONDITIONS: 

• Ability to perform the duties outlined in the job description 
• Ability to perform duties and responsibilities typical of an office environment 
• Valid driver's license, insurance, and ability to drive in all MN driving conditions 

Appropriate accommodations for physical demands will be made for individuals with disabilities.

PAY & BENEFITS: 
The pay rate for this position is between $26 - $27 an hour, based on qualifications. Face to Face offers benefits which include health, dental, short-term disability, long-term disability, life insurance, 403b account as well as 23 days of PTO and 11 paid holidays.

This position is part of a unionized bargaining group, represented by SEIU Healthcare MN & IA. As part of a unionized environment, employees in this role may be required to join the union or pay union dues.

Face to Face is an Affirmative Action/Equal Opportunity Employer. Diverse groups, including persons of color, people with disabilities, and the LGBTQ community are encouraged to apply. Former clients are also encouraged to apply.