Product Technical Support Analyst

FIS Job Opportunity

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we'd like to know: Are you FIS?

About the Team

FIS Valdi is a global, multi-asset trading and order management solution that supports listed equities, derivatives, commodities, and fixed-income instruments, providing access to trading venues worldwide. The Client Support team is the primary liaison, building relationships with customers and supporting their requests and incidents on all Validi solutions.

What You Will Be Doing

• You will be responsible for finding solutions to our client's functional and technical issues and for managing these issues through to resolution.
• Acknowledge, qualify and treat clients' concerns raised through the available communication channels (emails, phone, Ticketing system)
• Troubleshooting and debugging of front-end to back-end applications using various technologies and tools
• Coordinate inter-departmental resources and liaise closely with clients at all levels
• Work alongside the Client Services Managers, Sales Account Managers and other DEV/Support teams
• Gain an in-depth knowledge of the products and the detailed configurations to better serve our clients

What You Will Need

• Bachelor's degree in a relevant field or equivalent experience
• Good technical diagnostic, analytic, and problem-solving skills
• Understanding of client/server application model and API concept
• Troubleshoot and resolve technical issues related to Azure and SQL Server
• Familiarity with technology (Azure Kubernetes Service (AKS)) to understand how applications work (understanding of web server, app and DB servers how they interact)
• Knowledge of XML data structures
• Effective communication and relationship-building skills
• The ability to work effectively within local and distributed teams
• The ability to multitask and work well under pressure, providing timely and accurate solutions to numerous clients' needs

What We Offer You

At FIS, you can grow your career as far as you want to take it. Here's what else we offer:

• Opportunities to make an impact in fintech
• Personal and professional learning and development
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.