Customer Service Representative

Job Description

Job Description

Customer Service Representative$20-$25/hour, based on experience + Spiffs!Full-Time | Elgin, IL Monday-Friday | 7:30 AM-4:30 PM Advantage Contractor Solutions, a family-owned company proudly serving the community since 1992, is looking for an organized, upbeat, and customer-focused Customer Service Representative to join our Elgin team! If you're great on the phone, thrive in a busy environment, and have experience in HVAC, plumbing, electrical, construction, or another skilled trade, we'd love to hear from you!What You'll DoAnswer incoming customer calls and emailsProvide friendly, professional customer serviceSchedule and dispatch technicians for service callsCoordinate daily schedules and appointment changesCommunicate with customers regarding appointments and follow-upsKeep customer information and service records accurate and up to dateWork closely with technicians, sales, and office staffHelp resolve customer questions and concernsKeep things organized when schedules and priorities changeWhat We're Looking ForAt least one year of customer service experienceHVAC, plumbing, electrical, construction, or other trades experience strongly preferredPrevious dispatching or service scheduling experience is a big plusStrong phone and communication skillsExcellent organization and multitasking abilitiesComfortable working in a fast-paced service environmentComputer proficiencyExperience with Service Titan software is a plusDependable, positive, and team-orientedStrong customer-first mindsetBenefits Package:Medical Insurance: 75% employer-paid for employee through BlueCross BlueShield; up to 50% for dependentsDental Insurance: 50% employer-paidVision Insurance: 50% employer-paidLife Insurance: $25,000 employer-paid policy401(k) with 1.5% company matchPaid vacation6 paid holidaysSkills training and career developmentReady to Join the Team?Apply today to join Advantage Contractor Solutions in Elgin, IL!Candidates will be required to pass a background check upon being given a conditional offer of employment