Field Service Manager

Field Service Manager

As the Field Service Manager, you are responsible for providing market leadership by managing and developing teammates to maximize productivity, billing utilization, profitability, and customer service delivery. This position plays the lead role in driving customer relationships and delivering local market achievement against Smart Care's financial objectives through ethical and sound business practices. The Field Service Manager establishes and executes specific plans for driving new sales, as well as coordinating the rollout and service of new chain accounts.

What's in it for you:

• Work/life balance
• Autonomy for your market of responsibility
• Personal and professional development
• Growth opportunities

What you will do:

• Achieve targeted sales, productivity, utilization, and profit goals
• Grow and retain market share through management and delivery of premier customer service and sales initiatives
• Significant face-to-face time with customers; building relationships and driving customer retention
• Works directly with the technicians, providing one-on-one coaching to improve their skills and abilities, as well as adherence to company policies, procedures, and objectives
• Conducts "ride-along" fieldwork focusing on technical competencies, safety, and service
• Utilize local sourcing and recruiting to identify candidates for future technician openings.

Basic Qualifications:

• High School diploma or equivalent.
• 5 or more years of management/supervisory experience in a service-related industry
• 2 or more years of previous P&L ownership and responsibility
• 3 or more years of customer relationship development and management experience
• Willingness to travel within the market, spending significant time with current and potential customers
• Valid driver's license and acceptable motor vehicle record (2-year history)
• Immigration sponsorship not available for this role

Preferred:

• Associate or Bachelor's Degree
• Previous business-to-business sales experience
• Multi-unit restaurant management or technical field operations management experience
• Excellent communication skills
• Demonstrated problem-solving and decision-making skills in a fast-paced environment. Demonstrated selection, hiring, and team development skills
• Strong organization, prioritization, and follow-up skills
• Ability to work independently with minimal direct supervision
• PC skills including MS Office and ability to quickly learn new applications

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at View email address on click.appcast.io.