Patient Benefit Rep/Financial Counselor - Northwest

Overview At Comprehensive Cancer Centers of Nevada (CCCN) a distinguished team of doctors, researchers, nurses, and healthcare professionals have provided patients with groundbreaking treatments on the healing edge of medicine for over 50 years. Our team provides the most effective treatments, both existing and emerging, to diagnose and successfully treat cancer and blood disorders. We support this goal with state‑of‑the‑art facilities across Southern Nevada, all of which integrate the latest diagnostic, therapeutic, and research capabilities. CCCN is dedicated to patient‑centered care, advancing innovation, discovery, and improving outcomes. Motivated, caring professionals are encouraged to join us. Career Opportunity Comprehensive Cancer Centers of Nevada has an exciting opportunity for a Patient Benefits Representative at our Northwest clinic in Las Vegas, Nevada. In this role, you will work with some of the best physicians in their fields while providing care for patients in a successful healthcare organization. Scope Under general supervision, responsible for educating patients on insurance coverage and benefits. Assess patients’ financial ability; may educate patients on assistance programs. Updates and maintains existing patients’ new insurance eligibility, coverage, and benefits in the system. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology's Shared Values. Responsibilities Prior to a patient receiving treatment, obtain insurance coverage information and demographics; educate patient on insurance coverage, benefits, co‑pays, deductibles, and out‑of‑pocket expenses. Assess patients' ability to meet expenses and discuss payment arrangements. May educate patients on financial assistance programs as well as identify sources and provide assistance with completing forms. Based upon diagnosis, estimated insurance coverage, and financial assistance, complete Patient Cost Estimate form. Complete appropriate reimbursement and liability forms for patient review and signature. Forward appropriate information and forms to billing office. Responsible for obtaining, from Clinical Reviewer, insurance pre‑authorization or referral approval codes prior to each treatment. Review patient account balance and notify front desk of patients to meet with. Ensure that patient co‑pay amount is correctly entered into system (or conveyed), allowing front desk to collect appropriately. At each patient visit, verify and update demographics and insurance coverage in computer systems according to Standard Operating Procedures (SOPs). Stay current on available financial aid, develop professional relationships with financial aid providers, and network with financial aid providers to obtain leads to other aid programs. Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patients' records. Maintain updated manuals, logs, forms, and documentation; perform additional duties as requested. Other duties as requested or assigned. Minimum Qualifications High school diploma or equivalent required. Minimum three (3) years patient pre‑services coordinator or equivalent required. Proficiency with computer systems and Microsoft Office (Word and Excel) required. Demonstrates knowledge of CPT coding and HCPS coding application. Must be able to verbally communicate clearly and utilize the appropriate and correct terminology. Must successfully complete required e‑learning courses within 90 days of occupying position. Competencies Uses Technical and Functional Experience: Possesses up‑to‑date knowledge of the profession and industry; is regarded as an expert in the technical/functional area; accesses and uses other expert resources when appropriate. Demonstrates Adaptability: Handles day‑to‑day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility. Uses Sound Judgment: Makes timely, cost‑effective, and sound decisions; makes decisions under conditions of uncertainty. Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them. Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluates products, processes, and services against those standards; manages quality; improves efficiencies. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye‑hand coordination. Requires standing and walking for extensive periods. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. Work Environment The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in‑person interaction with co‑workers and management and/or clients. Work may require minimal travel by automobile to office sites. Additional Information Successful candidates will thrive in a fast‑paced, rapidly changing environment and have a passion for caring for their patients. #J-18808-Ljbffr Comprehensive Cancer Centers of Nevada