Patient Access Representative

Patient Access Representative

Parkway Surgery Center is a fast-paced, multi-specialty Ambulatory Surgery Center (ASC) environment committed to producing the highest quality work and experience for patients and their families.

JOB SUMMARY Under the direction of the Business Office Manager, is responsible for covering any aspect of the business office necessary. Many duties include scheduling, insurance verification, collections, reception, patient calls, and chart building. The successful candidate will possess outstanding multi-tasking abilities, communication, and teamwork as well as the ability to keep up in a fast-paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

DUTIES AND RESPONSIBILITIES:

• Verifies insurance prior to the patient's arrival, to include "Add On''s and Direct Admits"
• Obtains pre-certification from insurance companies for procedures that require pre-certification.
• Requests office notes from referring physician, if needed, for Authorization.
• Calculating and Informing patients of the amount due
• Communicating with the Dr. office's
• Ensures all required forms are placed in designated areas of the patient's chart
• Daily preparation of charts for next day's surgeries within the required deadline
• Preparation of medical consents for each chart prepared
• Labeling necessary documents and adding physician orders
• Outbound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
• Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
• Knowledge of health care financing and Medical Collections preferred.
• Other duties as assigned

What We Offer (based on status)

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) - Starting PTO accrual is 15 days per year.
• 401k retirement plan
• Paid holidays
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

Required Skills:

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:

-High School Diploma or GED - 2 + years of hospital or medical office experience required. - Must be able to communicate verbally and non-verbally in a professional way. - Ability to use time wisely in preparing work area to meet the high-paced demand. - Show a genuine desire to work and improve the Surgery Center as a whole. - Extreme multi-tasker - Strong medical terminology. - Must demonstrate excellent phone etiquette and exceptional customer service skills.