FT Jewelry Sales Advisor: Grown Brilliance

Sales Associate

About the Brand: Lab-grown diamonds are structurally, chemically, and visually identical to natural stones, all without the ethical or environmental effects of mining. But we've taken it one step further. From production to packaging, we are on a continuous journey toward sustainability. Our diamonds are 100% conflict-free, we use 96% recycled gold, and we aim to be 100% recycled gold by 2025, and our packaging is made from 100% recyclable materials. Grown Brilliance is a female-founded fine jewelry house that brings a modern lens to luxury. The brand was born from founder Akshie Shah's deep experience in the jewelry world and her desire to reimagine diamonds for a new generation. Moving beyond the traditions of mined stones, she envisioned a brand that celebrates lab-grown diamonds as symbols of sustainability, individuality, and self-expression. With a sharp eye for design and a storyteller's instinct, Akshie has shaped Grown Brilliance into a distinct and culturally relevant name in fine jewelry. In just a few years, the brand has grown to 15 stores across the U.S., establishing itself as a destination for engagement rings and modern heirlooms alike. No two people are the same, and only they know what styles make them shine the brightest.

Our premade collections are designed by hand, featuring a modern take on classic styles. And our custom pieces are truly custom: from the diamond to the setting, our expert craftspeople will create a stunning piece to exactly your specifications. Because your jewelry should represent you, no one else.

About the Role:

We are committed to finding exceptional talent to represent our boutique in King of Prussia, King of Prussia Mall. We are seeking dynamic Full-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections.

The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties.

As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.

Position Qualifications:

• Experience in luxury retail with a growing understanding of premium accessories, including basic knowledge of materials, product features, and the service expectations of high-end clientele.
• Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.
• Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience.
• Minimum Age: Must be at least 18 years old to align with company standards.

Hourly Pay Range: $17.00 to $22.00. Compensation for this position follows a hourly-plus-commission model and will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills:

• Client-Centric & Hospitality-Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
• Brand Champion: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
• Adaptable: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
• Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.
• Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
• Detail-Oriented: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.

Key Performance Indicators (KPI's):

• Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Order Value (AOV), and return clients.
• Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.
• Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time.

About Leap:

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!

Leap Perks:

• Bonus Eligible
• Medical, Dental & Vision benefits (must average 32+ hours a week)
• AllOne Health - Employee Assistance Programs
• 401K
• Accrued PTO:
  • Part-Time hourly employees can accrue based on local laws
• Employee discount + wardrobe allotment for participating Leap brands

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.