Customer Service Coordinator

Company Overview D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Job Title Customer Service Coordinator Job Summary The primary goal of the Customer Service Coordinator is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs and proactively resolving customer issues after the closing of the home. Essential Duties and Responsibilities Receive and confirm receipt of homeowner requests Make initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments Evaluate homeowner repair issues to determine if they are warrantable items Communicate effectively to homeowner if repair issue is deemed not warrantable Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs Schedule and manage subcontractors to make designated warranty repairs Certify warranty work is completed within contractor obligations Follow up with homeowners to ensure concerns are addressed in a timely and professional manner Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company Ability to work overtime Develop and maintain good rapport with subcontractors and homeowners Execute policies to ensure compliance with quality standards Required Qualifications High School Diploma or GED 6 months to 1 year related experience Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop Proficiency with MS Office and email Ability to lift and/or move up to 15 pounds Preferred Qualifications Previous customer service experience Excel in effective and positive communications Work effectively in high pressure situations Ability to provide a systematic approach in carrying out assignments Benefits Medical, Dental and Vision 401(K) Employee Stock Purchase Plan Flex Spending Accounts Life & Disability Insurance Vacation, Sick, Personal Time and Company Holidays Multiple Voluntary and Company provided Benefits Build YOUR future with D.R. Horton, America's Builder. #J-18808-Ljbffr