Field Service Technician

Job Description Job Description At Cross Company, we don't just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world's manufacturers moving. We operate on the principle of Servant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you're an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters. Technician benefits: * company vehicle / gas card * monthly technician bonus plan * medical benefits after 30 days of employment * 401K * ESOP - employee stock ownership plan * 3 weeks of PTO Job Summary: Scale Service Technicians - Level I work mostly on their own in the field to calibrate and / or repair customer's industrial scales. Candidates must have strong computer skills, be in good physical condition, enjoy solving technical problems and being part of a team. Upon completion of calibration, the service tech enters data into calibration software and creates a Certificate of Calibration for the customer. They work some overtime and weekend hours. Essential Functions: * Maintenance, calibration and / or repair of Industrial Scales * Respond to Call Service (Emergency) to fix and repair Customer's Scales - calls could be during or after working hours. Must be willing to work some overtime and weekend hours - may also include some overnight travel. * Consistently maintain good work attendance and productive work ethic. Minimum Requirements / Qualifications: * Strong mechanical, electronic and / or technical background in industrial environment * Valid driver's license and clean driving history required * Class B CDL license a plus * Welding and/or Concrete knowledge is a plus * Strong interpersonal and customer service skills * 2 Year Technical Degree preferred but not required * Military service or calibration experience a plus * Computer literate * Performance driven and customer focused * Local travel, occasional overnights required Core Competencies: * Commitment to Excellence - Check your work * Customer Relationship Management - communicate with customers to deliver better service * Methodical Approach - troubleshooting