Clinical Program Manager

Job Description Job Description In accordance with the Agency's mission statement, policies and procedures, professional Code of Ethics, State of Michigan licensing, and COA Council on Accreditation standards; the Clinical Program Manager is responsible for providing leadership, administration, and management of trauma-informed engagement throughout the transitional housing continuum. The Clinical Program Manager is responsible for oversight and guidance to all residents in the transitional housing continuum. Clinical Supervision and Support Provides supervision and leadership intervention to Housing Specialists and Care Path Navigators in an effort to support coordination efforts set forth for each resident in the housing continuum. Provides clinical oversight and guidance across the transitional housing continuum. Utilizes best practice research, along with internal quality measure data to institute continuous quality improvement initiatives related to resident/family success in program completion, daily operations, and staff retention. Provides supervision, direction and leadership to staff including performance feedback and evaluation, coaching, mentoring and problem resolution. Coordinates with external clinical partners as needed and will assist with navigation of services necessary for the success of each resident. Implementation of general day-to-day operations ensuring compliance regulations are met. Oversees and meets program budgetary expectations. Collaborate with other agency leaders to coordinate best efforts to fit each admission/discharge needs from any program in the transitional housing continuum. Administration Embraces and successfully implements agency's trauma-informed models and others supporting program models as designed. Ensures daily operations and staffing are aligned and supports program models, agency standards of care and provides staff and residents a safe, welcoming atmosphere to achieve goals. Actively participates in the recruitment, selection, onboarding and retention of qualified staff ensuring competency, training standards and requirements are met. Engages and collaborates with residents and their support persons for recommendations, and feedback to ensure the program materials are relevant and meets necessary expectations. Ensures timely, and accurate information and documentation (i.e., incident reports) is shared with other interagency departments to meet contractual and licensing requirements. Knowledge/Skills/Abilities Understands the Diagnostic Statistical Manual (DSM) V psychiatric diagnosis. Strong abilities leading others, manage and direct programs and hold team accountable to uphold a positive culture. Demonstrate strong abilities to manage multiple tasks as well as teams to achieve programmatic goals. Computer literate with demonstrated knowledge of automated information management systems related to developing, monitoring, and managing social service programs. Demonstrated ability to interact positively in a culturally diverse environment. Must support a trauma informed, integrated health culture. Prior program development and new program implementation experience. Strong presentation skills. Supervisory Responsibility Housing Specialists, Care Path Navigators.

QUALIFICATION (EDUCATION / TRAINING)

Required Master's degree required in social work, counseling, psychology, criminal justice, organizational development or other related fields from an accredited university or college. Must possess a limited or full clinical license in social work (LMSW), counseling (LPC) or Psychology (LLP). For limited license, must provide documentation to support ongoing supervision to obtain full licensure. Two (2) years' experience working with the homeless or transitional living population. Three (3) years progressive supervisory/administrative experience in a social service or human service organization. Computer literacy with demonstrated knowledge of information technology, management systems with administration and management of social service programs. Valid driver's license without relevant restrictions. Preferred

• 3) three years' experience working with homeless populations or transitional living.
• 2) two years' experience working with the veteran population.
• 2) two years' e

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