Program Support Assistant

Summary

Research Service is hiring a Program Support Specialist to handle complex administrative and data support for clinic profile management, including oversight of clinic profiles, scheduling, and analysis of supply and demand across the medical center.

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Duties

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Include but are not limited to:

• Functions as the ADPC for Research Service, which includes troubleshooting PC, laptops, telephone, and fax problems, and submits work orders for whichever is most appropriate, for problems that employees cannot resolve.
• Responsible for assuring that all information technology equipment with the service is operational and functions and coordinates with IT equipment replacement/installation with all other services.
• Responsible for the Scope of Practice program for individual on projects, to include annual reviews by individual, PI, and ACOS/R.
• Assembles and summarizes data, background information, and other materials from publications and other sources.
• Maintains automated system of program-specific data to track items such as project milestones, progress reports, compliances strategies, etc. Utilizes the VAIRRS, ePROMISE and other databases to ensure projects have received appropriate subcommittee approvals and individuals meet VA research training requirements.
• Incumbent will be required to work with and have a broad understanding of the work conducted by those individuals who are responsible for various research committees and subcommittees as well as Institutional Review Boards.
• The incumbent will serve as a general backup for those individuals responsible for the above committees.
• The incumbent is the Research Service PIV sponsor, responsible for processing PIV cards for all Research employees, including verifying that WOC employees have a bona fide need for a PIV card.
• The incumbent serves as the primary timekeeper for Research Services.
• Works with committee and subcommittee coordinators to maintain regulatory committee rosters and
• appointment letters.
• The incumbent tracks all required Research personnel training in TMS and CITI.
• The incumbent maintains the training databases, updates it weekly, and runs routine reports.
• Researches and maintains service-level policies and SOPs per regulations and facility policy.

Work Schedule: Full-time, Monday thru Friday, 8:00 AM to 4:30 PM

Compressed/Flexible: This position is not authorized a compress schedule.

Telework: This position is not authorized for telework.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/ PD838140

Relocation/Recruitment Incentives: Not authorized.

Critical Skills Incentive (CSI): Not authorized.

Permanent Change of Station (PCS): Not authorized.

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The majority of work will be performed in the office setting. Some walking, standing, bending, and carrying oflight items such as books and files will be required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/08/2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience utilizing office automation to maintain files, generate reports and create documents; experience performing customer service duties such as providing administrative support to medical staff in clinic management processes; reviewing and processing official documents and forms to ensure compliance with an organization's policies, directives, guidelines or training materials.

Preferred Experience: Incumbent must have in-depth knowledge of VA Regulations, rules, and directives on human subjects and Research Program accreditation, accessible via VA intranet and internet courses. Experience in ADPAC troubleshooting PC, laptops, phones, and faxes, including submitting work orders. Practical training in TMS and CITI. Notifies employees of non-compliance and training delinquencies, restricting research participation until training requirements are met.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.