Dispatch Coordinator

Dispatch Coordinator

LHH Recruitment is partnering with a company near Tempe who is looking for a dispatch coordinator to join the team. This position will be responsible for coordinating service schedules, creating and managing work orders, dispatching field technicians, and ensuring timely completion of customer service requests. This is fully onsite, Monday-Friday paying up to $26/hr.

The ideal candidate will have previous commercial dispatching experience, strong communication skills, and the ability to thrive in a fast-paced environment where priorities can change throughout the day.

Responsibilities

• Create, update, and manage service work orders within the company system.
• Dispatch technicians to commercial customer locations based on service needs, location, and scheduling requirements.
• Coordinate daily schedules and communicate changes to field personnel.
• Monitor work order progress and ensure jobs are completed accurately and on time.
• Serve as the primary point of contact between customers, technicians, and internal departments.
• Respond to customer inquiries regarding service requests, scheduling, and job status updates.
• Maintain accurate records of work orders, service calls, and technician activities.
• Prioritize emergency service requests and adjust schedules as needed.
• Assist with reporting, documentation, and administrative support related to service operations.
• Ensure a high level of customer service throughout the dispatch process.

Qualifications

• 2+ years of dispatching experience required.
• Commercial dispatching experience is required.
• Experience creating, managing, and tracking work orders.
• Strong scheduling and coordination skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and dispatch/service management software.
• Strong attention to detail and problem-solving skills.