Change Manager

Incident And Problem Management Specialist

Responsible for resolving more complex incident and problem management issues related to program operations. Identifies and uncovers risks and potential risks in the interest of incident avoidance. Leads Problem Management investigations with technical subject matter expert. Collaborates with multiple teams within the technology organization to investigate and identify actionable tasks to prevent the recurrence of incidents. Diagnoses causes of incidents, determines the resolution, and ensures that the resolution is implemented. Utilizes Information Technology Infrastructure Library (ITIL) best practices to minimize the adverse impact of incidents and problems caused by errors in the IT infrastructure and initiates actions to prevent the recurrence of incidents related to those errors.

• Facilitate CAB/VCAB meetings and document decisions.
• Review and assess change requests for risk and impact.
• Coordinate ICCB submissions and approvals.
• Manage change calendar and blackout periods.
• Produce weekly VCAB reports and change metrics.
• Support change automation initiatives.
• Train stakeholders on change management processes.

Minimum Qualifications

• Bachelor's Degree in Business/Information Systems or related field preferred or equivalent relevant experience.
• ITIL Certification and/or Problem Management Certification preferred.
• 4+ years as a change management lead (or equivalent)
• ITIL certification

Other Job Specific Skills

• Agile professional certification preferred.
• Strong skills using Service Management tools (e.g., ServiceNow)..
• Strong in: ITIL change management, ServiceNow, CAB facilitation.
• Knowledge: Risk assessment, change workflows, documentation.
• Public Trust clearance (or ability to obtain).

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.