Receptionist

Job Summary and Responsibilities

As a Receptionist, you'll be the warm and welcoming face of our organization, ensuring every patient's journey begins and proceeds with comfort and efficiency.

Your daily impact will involve expertly managing patient reception, coordinating essential administrative tasks, and leveraging technology to ensure seamless operations. You'll skillfully guide diverse patient populations, providing thoughtful assistance and ensuring they feel at ease and fully understand their care instructions.

To excel in this vital role, you'll bring exceptional interpersonal skills, a strong command of technology, and genuine compassion for patient well-being. Your adaptable and patient approach will be key in facilitating a positive and supportive experience for everyone who walks through our doors.

• Provides high level of hospitality and customer service by greeting and directing visitors, responding to inquiries of internal and external customers and generally performing as front face of organization.
• Coordinates incoming/outgoing mail and delivery services, which may include mail processing/sorting, coordination of special deliveries with other office staff, and/or vendor account administration.
• Provides clerical support to local staff as available and assigned (examples: basic document or spreadsheet development, collation, meeting material production and other administrative projects).
• Supports office supply ordering and inventory procedures as needed.
• Performs Front Desk file maintenance/retention, policy and procedure documentation and maintenance, and conducts training for back-up coverage.
• May assist with visitor badges and providing information about meeting rooms and office facilities.

Job Requirements

Required

• High School Graduate or G.E.D
• Some undergraduate level coursework completed

Preferred

• One year of customer service experience, clerical, or business-related experience.

Where You'll Work

At CHI Health Mercy Council Bluffs, patients are at the heart of our care. Our campus is designed to heal the body, mind and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services include a new pavilion featuring enhancements in heart and vascular care, surgery, maternity, cancer care, and diagnostic imaging.