Patient Shipping Specialist

General Information

Name


Patient Shipping Specialist


Employment Type


Temporary


Position level


Full-time


Virtual/Remote?


No


Labor Category


Contact Center


Date


21-May-2026


City


Pittsburgh


State


Pennsylvania


Country


United States


Ref #


9247856858


Description & Requirements

Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a Shipment Setup Specialist to work in Pittsburgh, PA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.


Salary/Pay Rate/Compensation: $23.50 per hour
Shift : Choose from 1st or 2nd shifts to fit your lifestyle (scheduled between 8am-8pm)
Location: Enjoy a flexible hybrid model-work 3 days onsite in vibrant Pittsburgh, PA, and 2 days from the comfort of your home
Benefits : Access an outstanding benefits package that includes comprehensive Medical, Dental, and Vision coverage, a robust 401(K) retirement plan, and Paid Time Off (PTO)


Why you should apply to be Shipment Setup Specialist:

• Opportunity to play a crucial role in helping patients access essential therapies in a specialized, non-commercial pharmacy environment
• Collaborative team culture that values service excellence and patient-centered care
• Comprehensive training and professional growth in a dynamic pharmacy logistics setting

What's a typical day as Shipment Setup Specialist? You'll be:

• Serving as the main liaison and concierge for patients, healthcare offices, and internal field teams, ensuring seamless communication and support throughout the treatment process
• Organizing and coordinating shipment logistics using pharmacy software and web-based portals to guarantee accurate and timely deliveries of vital therapies
• Reaching out proactively to patients for initial and refill communications, providing updates, education, and compassionate assistance
• Enrolling patients in product return programs and ensuring complete, compliant documentation
• Maintaining detailed electronic records of all interactions and activities in accordance with program guidelines and compliance regulations
• Addressing and resolving patient and healthcare provider inquiries about referrals, deliveries, and services, escalating concerns as needed while collaborating internally
• Upholding the highest standards for privacy, compliance, and issue reporting to protect patient safety and organizational integrity

This job might be an outstanding fit if you:

• Have a high school diploma (required); Bachelor's degree is a plus
• Bring at least 4 years of experience in a pharmacy or healthcare environment, with a strong knowledge of shipping processes and patient service
• Possess at least 4 years' experience in case management or a call center role, demonstrating your ability to multitask and prioritize patient needs
• Excel at both verbal and written communications, with a history of providing patient-centered support and building positive relationships with patients, medical professionals, and team members
• Are skilled with Microsoft Word, Outlook, and Excel and have solid documentation and organizational abilities
• Are fluent in Spanish (verbal and written) - this is preferred but not required

What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Shipment Setup Specialist today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.


About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.