Director, Client Experience

About the role As an Account Director, you have earned the respect of your peers through your demonstrated skills as the operational authority on your account, responsible for overseeing all day-to‑day activities. But you know there’s more to it than that, and you demonstrate it at every turn. Your keen ability to ignite passion in your team members has been critical to your success, as has placing significant value on collaboration with your partners, peers, outside agencies and clients alike. Your highly evolved communication skills allow you to move fluidly and honestly between departments and clients in all types of situations. You are also a driver of success across all facets of the business from the service model to execution to strategy. You have a clear understanding of your clients’ goals and work hard to meet them, if not exceed them. Always a champion of the work, you understand the balance between creativity and accountability. And through it all, you remain enthusiastic about what you do, always keeping a curious eye on the latest industry trends and seeking inventive ways to work better and grow your client’s brand. What you’ll do Help to lead Known’s approach to full‑funnel, 360 advertising on a new and exciting account Understanding the client’s overall business objectives Work closely with the other members on the Strategy, Social and Creative and Production teams Oversee the health and growth of our client relationships Who you are and what you have 10+ years of experience at an advertising or marketing agency Experience leading top‑tier client accounts End‑to‑end project management experience from statement of work and finance set‑up through execution Ability to think strategically, analytically, and proactively about diverse business problems Experience orchestrating cross‑functional project teams, especially virtual teams, with confidence Proven experience building deep relationships with clients Ability to manage and be accountable for client satisfaction and retention Superb communication, storytelling, and presentation skills Passion for managing quality and accuracy A love for building presentations in PowerPoint and Slides and making other people’s slides better Familiarity with basic Excel, and research methodologies and concepts are a plus Experience working in a fast‑paced – and a fast‑growing – agency environment Some of our perks Unlimited paid time off 401k with company matching and no vesting period Annual bonuses Generous medical plan Paid parental leave One last thing to ask yourself All this might sound great, but you’re probably still wondering, “Would I be a good fit for Known?” or “Would Known be a good fit for me?” Our culture is propped up by four values that we aspire to every day: We are one team. We see the good. We never stop learning. There’s always a better way. At Known we are setting out to build something more than just a company. We are building a legacy filled with exceptionally talented people with a kaleidoscope of backgrounds, experiences, and origin stories who feel encouraged and empowered to bring their whole selves to work, and to partner with us in molding and shaping our culture through our values. Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class. The base salary for this position is $135K-$155K. This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits. #J-18808-Ljbffr Known