Customs & Trade Operations Manager - US & Canada

Schneider Electric's Global Supply Chain Transportation and Customs team seeks a Customs & Trade Operations Manager – US & Canada, based at one of our hub locations. The role leads a team of customs and trade operations professionals, partners with the business to deliver strategic customs guidance, and ensures full compliance with all applicable regulations, policies, and procedures. Responsibilities Lead the strategic planning and execution of customs initiatives across the U.S. and Canada Drive root cause analysis for clearance issues and implement corrective actions with brokers and partners Act as the primary point of contact for freight forwarders, CBP, PGAs, and internal stakeholders Own the relationship with trade services providers supporting drawback, PSCs, audits, and classification Oversee duty mitigation strategies, compliance programs, and trade governance frameworks Define business requirements for customs‑related IT systems and automation initiatives Ensure regulatory changes are effectively translated into operational processes and systems Present performance metrics, initiatives, and updates to senior leadership Lead, coach, and develop a team of import/export specialists while supporting daily operations Oversee FTZ operations, ACE reporting, and related portal management Coordinate responses to CBP inquiries (CF28/CF29), audits, and information requests in partnership with the Customs Compliance team Oversee denied party screening processes and support sustainability‑related trade initiatives Drive continuous improvement, standardization, and adoption of best practices across the function Qualifications Bachelor's Degree required Licensed Customs Broker preferred 7+ years of experience in import/export operations and global trade compliance Proven leadership experience managing customs or trade professionals Strong knowledge of: U.S. and Canadian customs regulations HTS classification, valuation, FTAs, and duty programs Export controls (EAR/ITAR) and PGA requirements (FDA, EPA, DDTC, etc.) ACE portal and regulatory reporting Experience with regulatory filing requirements (EEI for exports, import declarations) Proficiency in Microsoft Excel, SAP, OneSource, and customs/trade systems Strong organizational, communication, and problem‑solving skills, with a high sense of urgency Ability to work independently and manage multiple priorities in a fast‑paced environment Program and project management experience preferred Willingness to travel domestically as needed Compensation & Benefits For a U.S. based position, the expected compensation range is $142,400 - $213,600 per year, including base pay and short‑term incentive. Comprehensive benefits include medical (with member reward points), dental, vision, basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, 401(k) + match, well‑being and recognition programs, 12 holidays per year, 15 days of paid time off per year (pro‑rated in the first year), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gend er, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct. #J-18808-Ljbffr Schneider Electric