Customer Advisory Board (CAB) Program Manager

Our team is a close-knit group at the heart of Cisco’s executive customer engagement strategy. We are dedicated to building and nurturing deep relationships with C-level customers, ensuring their feedback directly shapes Cisco’s product vision and business direction. The CAB team is small but mighty, comprised of passionate program leaders and key partners who bring energy, creativity, and a true sense of ownership to every executive event. You’ll work side-by-side with Cisco, Splunk, and customer executives to deliver exceptional Customer Advisory Board experiences that strengthen both client relationships and drive Cisco’s strategic direction. If you thrive in roles where you can shape high-visibility programs, engage with industry leaders, and see the direct results of your work, we think you'll find this team both inspiring and rewarding. Your Impact This is a high-impact role where you will serve as the primary architect for our executive level engagement strategy, fostering deep, long-term partnerships with our most influential customers. You will facilitate high-level dialogue between Cisco’s senior leadership and our top-tier customers, ensuring that their strategic insights directly influence our product roadmaps, go-to-market strategies, and overall business direction. The ideal candidate is a seasoned professional who excels at executive communication, complex project management, and cross-functional orchestration. Strategy & Governance: Develop and execute the annual strategy for global and regional CABs, ensuring alignment with Cisco’s corporate priorities and business unit objectives. Executive Engagement: Act as a trusted advisor to Cisco’s leadership team, preparing them for high-stakes interactions with customer executives. Manage the end-to-end experience for board members, including onboarding, meeting agendas, and ongoing engagement. Content Curation: Partner with product management and marketing teams to develop compelling, strategic agendas that address the top business challenges of our customers. Influence & Insights: Formalize the feedback loop between CAB members and Cisco’s internal product and engineering organizations. Track, report, and drive action on customer insights to ensure measurable business impact. Cross-Functional Leadership: Collaborate with Sales, Customer Experience (CX), and Marketing teams to ensure a unified and premium experience for board members across all touchpoints. Operational Excellence: Manage program logistics, including digital collaboration platforms, event planning, and performance metrics, ensuring the program scales effectively. Minimum Qualifications Bachelor’s degree in Business, Marketing, Communications, or a related field; MBA preferred. 8+ years of experience in customer advocacy, executive relations, or strategic program management within a large-scale technology company. Prior experience leading executive customer advisory boards, managing executive-level relationships and facilitating high-level discussions. Project management skills, with the ability to lead cross-functional initiatives in a highly matrixed environment. Preferred Qualifications Exceptional written and verbal communication skills, with the ability to synthesize complex technical or business concepts for an executive audience. Experience in the networking, cybersecurity, or SaaS industry. Ability to navigate ambiguity and influence senior stakeholders without direct authority. High level of emotional intelligence and professional maturity. Data-driven mindset with the ability to measure program ROI and influence internal product roadmaps. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $135,800.00 to $198,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $168,800.00 - $277,400.00 Non-Metro New York state & Washington state: $148,800.00 - $248,200.00

• For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
• * Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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