Program Manager

Program Manager, Retail Technology Hardware (RTH) and New Store Openings (NSO)

The Retail Technology Hardware (RTH) and New Store Openings (NSO) team plays a pivotal role within our organization, ensuring that our retail locations are equipped with the latest technology and hardware to provide an exceptional customer experience. This team is responsible for the seamless integration and deployment of technology hardware across new and existing retail stores, supporting the overall business strategy and operational efficiency.

A day in the life involves a blend of strategic planning, team collaboration, and hands-on project management. You are constantly balancing strategic oversight with hands-on management, ensuring that the Retail Technology Hardware and New Store Openings programs run smoothly and effectively. Your role is pivotal in driving the success of these initiatives and ensuring that the technology in retail stores is reliable, efficient, and aligned with business goals.

Objectives of this role include leading the Retail Technology Hardware (RTH) and New Store Openings (NSO) programs to ensure seamless technology integration and hardware deployment across existing and new retail locations. Drive strategic initiatives to enhance the end-to-end hardware lifecycle management in stores, ensuring alignment with business goals and budget constraints. Foster cross-functional collaboration between Product, Technology, and Operations teams to deliver high-quality technology solutions on time and within budget.

Responsibilities include program management, overseeing the delivery, status, and health of the RTH and NSO programs, providing visibility to stakeholders and ensuring alignment with strategic objectives. Project coordination involves coordinating internal and external resources to ensure projects adhere to scope, schedule, and budget. Facilitate dependency management discussions and prioritize initiatives.

Required skills and qualifications include proven experience in technology hardware delivery and program management, preferably within a retail environment. Strong understanding of hardware asset management, configuration management, and technology integration. Proficiency in project management methodologies and tools, with a track record of successfully managing complex projects. Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels. Strong analytical and problem-solving skills, with the ability to identify and address issues proactively. Demonstrated leadership abilities, with experience in guiding and mentoring teams to achieve project goals.

Must haves include acknowledging the presence of choice in every moment and taking personal responsibility for their life. Possessing an entrepreneurial spirit and continuously innovating to achieve great results. Communicating with honesty and kindness and creating the space for others to do the same. Leading with courage, knowing the possibility of greatness is bigger than the fear of failure. Fostering connection by putting people first and building trusting relationships. Integrating fun and joy as a way of being and working, aka doesn't take themselves too seriously. Establishing and maintaining strong relationships with stakeholders, providing consistent updates on project status, risks, and changes. Managing program financial reporting, including budget estimations and risk mitigation. Providing guidance and coaching to project managers and other team members, fostering a collaborative and high-performance work environment. Overseeing the full lifecycle of hardware technology, from requirements definition through deployment, ensuring best-in-class project planning and delivery.