Banquet Houseman

Job Description

Job Description

Job Title: Banquet Houseman

Department: Banquets

Reports To: Banquet Captain/Banquet Manager

FLSA Status: Non-Exempt

SUMMARY:

The Banquet Houseman is responsible for supporting the Banquet department by ensuring the proper setup, maintenance, and cleanliness of banquet rooms before, during, and after events. This role plays a key part in the guest experience by maintaining a clean, organized, and well-prepared environment for all events while collaborating with the banquet team to meet guest needs.

ESSENTIAL FUNCTIONS:

• Provide excellent customer service by maintaining a clean and organized work area and offering assistance where needed.
• Set up and break down banquet rooms in accordance with Banquet Event Orders (BEOs) and instructions from Banquet Managers or Captains.
• Ensure all equipment and materials (e.g., tables, chairs, linens, and glassware) are in excellent condition and properly arranged.
• Maintain a clean and safe environment throughout the event, ensuring all areas are free from hazards and accidents.
• Assist in the movement of food, beverage, and service items to ensure smooth operations during events.
• Monitor guest needs and communicate any special requests or concerns to the Banquet Captain or Manager.
• Respond to the needs of guests and staff promptly and courteously, demonstrating excellent teamwork and collaboration.
• Work with other departments (e.g., housekeeping, kitchen, security) to coordinate setups, requests, and smooth transitions between events.
• Support the cleaning and resetting of banquet areas after each event to prepare for future functions.
• Adhere to all safety, fire, and emergency procedures as outlined in departmental protocols.
• Ensure that all banquet supplies and equipment are properly stored at the end of each shift.

DAILY DUTIES:

• Prepare and maintain banquet rooms, ensuring that all BEO requirements are met for each scheduled event.
• Set up tables, chairs, linens, and décor as needed for events, ensuring each room is ready on time.
• Assist with food and beverage setups, ensuring all necessary items are in place and clean.
• Maintain cleanliness of banquet areas, including sweeping, vacuuming, and sanitizing surfaces.
• Help with the breakdown of banquet events, cleaning all areas and storing equipment as required.
• Provide support during events, helping to move equipment and materials as directed by Banquet management.
• Assist with the reset of banquet rooms for future events, ensuring the room is properly cleaned and ready for the next function.

EQUIPMENT USED:

• Tables, chairs, linens, silverware, glassware, serving trays, and food warmers.
• Chafing dishes, heat lamps, carving boards, and buffet props.
• Cleaning tools and safety equipment, such as vacuums and mops.

QUALIFICATIONS:

• Minimum 1-2 years of experience in a banquet or hospitality-related role.
• Experience working in large-scale events and knowledge of banquet setups preferred.
• Ability to lift and carry heavy objects (up to 50 lbs) and stand for extended periods.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Strong attention to detail and ability to follow directions accurately.
• Excellent communication skills and the ability to work as part of a team.
• Friendly, professional demeanor with a strong service orientation.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of safety, sanitation, and health regulations.

EDUCATION:

• High School degree, GED or Equivalent.

LANGUAGE SKILLS:

• Excellent verbal communication skills in English and Spanish (preferred).

REASONING ABILITY:

• Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners.
• Ability to work well under pressure and respond quickly and effectively to emergency situations .

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exerting up to 50 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, balance, carry, push, pull, or otherwise move objects.
• Ability to be mobile for a minimum of 6 hours.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.

The position is an at-will position and subject to termination with or without cause or notice.