Patient Care Coordinator | $18/hr

Job Description

Job Description

Key Personnel is seeking a Patient Care Coordinator to join a busy Women’s Health Clinic in the Tulsa, OK area.

Patient Care Coordinator Schedule: Rotating schedule Monday to Friday either from 8:00am to 5:00pm or 7:45am to 4:45pm. Must be OK with start time changing from week to week.

Patient Care Coordinator Payrate: $18/hr

Patient Care Coordinator Summary:

The Patient Care Coordinator performs all functions necessary to facilitate a positive experience for callers with minimal supervision keeping the needs of customers the highest priority.

Patient Care Coordinator Responsibilities:

• Answer incoming calls in a timely manner.
• Monitor messages on appointment voice mailbox and return calls in a timely manner.
• Schedule appointments following practice guidelines.
• Enter data into patient accounts accurately and completely, paying particular attention to details concerning spelling of names and entry of any numerical data.
• Transfer calls to appropriate practice personnel as required.
• Contact patients to reschedule appointments in cases of provider conflicts as directed.
• Provide immediate communication with appropriate clinical staff and/or providers in cases of patient emergencies.
• Notifies Administrator immediately when problems with the phone system are apparent – most noticeable by an absence of calls coming into the call center.
• Respond to all caller questions & concerns in a polite and professional manner.
• Always follow the principles of excellent customer service.
• Adhere to all practice policies and procedures.
• Completes other assignments as instructed.
• Follow guidelines for all aspects of HIPAA/Compliance/Employee Handbook.
• Maintain a clean and organized work environment.
• Assist other areas as directed.

Patient Care Coordinator Qualifications:

• High School Diploma or equivalent
• Prior experience in medical appointment scheduling required
• Must be able to communication effectively and tactfully with patients and other employees
• Professional phone skills and the ability to answer telephones in a courteous, professional manner
• Must have basic typing skills. Previous experience scheduling within EMR system required.
• Previous experience in a OBGYN medical office environment OR using EClinicalWorks EMR software required.

Key Personnel Benefits:

While on Key Personnel’s payroll, you can access Key’s benefits package, including health, dental, vision accident, critical illness, term life, short term disability, PTO and more!

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Safety-Sensitive Designation:

This position is classified as safety-sensitive due to duties involving direct medical care and patient safety. Employees in this role must remain fully fit for duty. They are subject to pre-employment, random, and reasonable-suspicion drug and alcohol screening.

Key Personnel is an Equal Opportunity Employer. A drug screen and a background check may be required