Patient Care Coordinator - $18/hr

Job Description

Job Description

Key Personnel is seeking a Patient Care Coordinator to join a busy Women’s Health Clinic in the Tulsa, OK area.

Patient Care Coordinator Schedule: Rotating schedule Monday to Friday either from 8:00am to 5:00pm or 7:45am to 4:45pm. Must be OK with start time changing from week to week.

Patient Care Coordinator Payrate: $18/hr

Patient Care Coordinator Summary:

The Patient Care Coordinator performs all functions necessary to facilitate a positive experience for callers with minimal supervision keeping the needs of customers the highest priority.

Patient Care Coordinator Responsibilities:

• Answer incoming calls in a timely manner.
• Monitor messages on appointment voice mailbox and return calls in a timely manner.
• Schedule appointments following practice guidelines.
• Enter data into patient accounts accurately and completely, paying particular attention to details concerning spelling of names and entry of any numerical data.
• Transfer calls to appropriate practice personnel as required.
• Contact patients to reschedule appointments in cases of provider conflicts as directed.
• Provide immediate communication with appropriate clinical staff and/or providers in cases of patient emergencies.
• Notifies Administrator immediately when problems with the phone system are apparent – most noticeable by an absence of calls coming into the call center.
• Respond to all caller questions & concerns in a polite and professional manner.
• Always follow the principles of excellent customer service.
• Adhere to all practice policies and procedures.
• Completes other assignments as instructed.
• Follow guidelines for all aspects of HIPAA/Compliance/Employee Handbook.
• Maintain a clean and organized work environment.
• Assist other areas as directed.

Patient Care Coordinator Qualifications:

• High School Diploma or equivalent
• Prior experience in medical appointment scheduling required
• Must be able to communication effectively and tactfully with patients and other employees
• Professional phone skills and the ability to answer telephones in a courteous, professional manner
• Must have basic typing skills. Previous experience scheduling within EMR system required.
• Previous experience in a OBGYN medical office environment OR using EClinicalWorks EMR software required.

Key Personnel Benefits While on Key Personnel’s payroll, you can access Key’s benefits package, including health, dental, vision accident, critical illness, term life, short term disability, PTO and more!

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Safety-Sensitive Designation: This position is classified as safety-sensitive due to duties involving direct medical care and patient safety. Employees in this role must remain fully fit for duty. They are subject to pre-employment, random, and reasonable-suspicion drug and alcohol screening.

Key Personnel is an Equal Opportunity Employer. A drug screen and a background check may be required.