Onboarding Coordinator (Contract)

Overview RevolutionParts is a pioneering automotive eCommerce company seeking passionate individuals to join our team as Revolutionaries. We empower automotive brands to maximize online sales through technology, customer service, and market expertise. The Role RevolutionParts is growing fast, and payment setup is one of the biggest steps between a signed customer and their first online order. We are bringing on a temporary Onboarding Coordinator for four months with a focused mission: migrate 200 customers to new payment gateways and ensure every account is ready for kickoff. You will identify the right stakeholder, explain why this matters, guide them through setup, and hand off a clean, ready-to-launch account to the Implementation Manager. If you are organized, confident on the phone, and skilled at engaging customers, this role is a great fit. Responsibilities Own outreach and follow-up for all customers requiring payment gateway setup or migration Contact new customers within 24 hours of sale close based on Slack assignment channel alerts Identify and engage the correct payment decision-maker – typically the controller or accounting lead Explain why payment setup is business-critical and how it impacts launch readiness, billing, and speed to first order Guide customers through supported gateway options and migration steps using approved resources Help customers gather required business and owner information for gateway applications Confirm when credentials are entered, integration is complete, and testing can proceed Welcome dealers, explain the customer journey, and drive completion of pre-kickoff items (payment gateway, billing method, platform login, user creation, shipping integration guidance) Recommend RP Shipping first; support customers who choose their own carrier integrations For applicable plans, support early coordination for eBay seller account setup Make phone outreach first, followed by email; attempt up to 4 times across a 7-day window; leave voicemail when calls go unanswered Update Slack thread and tag sales contact if customer is disengaged after required attempts Log all calls, voicemails, and emails in Salesforce per current process standards (effective May 20, 2025) Identify CID and create users in Manage at manage.revolutionparts.com Coordinate same-day IM handoff through the current assignment process Surface risks early: missing controllers, stalled verifications, restricted merchant accounts, unclear ownership Requirements Experience in customer-facing operations: onboarding, customer success, implementation coordination, account coordination, or a comparable role Comfortable making outbound calls at volume and following up via email to reinforce urgency Salesforce or comparable CRM experience – understands why accurate activity logging matters Strong documentation habits: logs calls, notes, blockers, decisions, and next steps without being told Ability to manage a queue of active accounts simultaneously without dropping threads Comfort discussing payment setup, billing readiness, and operational dependencies with non-technical dealership stakeholders High school diploma or equivalent Note: Promotional language has been minimized to focus on role-specific responsibilities and qualifications. Compensation The base pay range for this role is $21 – $24 per hour. Equal Opportunity RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status. #J-18808-Ljbffr RevolutionParts