Collections Analyst

Collections Analyst The Collections Analyst is responsible for supporting the Sales team and protecting the Lansing brand through the collection of past due amounts for assigned accounts. The Analyst also resolves credit-related issues related to incoming phone calls and emails from Lansing branch Associates and customers. Essential Functions For assigned customer accounts, collect past due amounts, negotiate payment plans, effectively partner with the sales team for assistance and to keep them abreast of the status of concerning accounts. Daily follow up on open COD’s. Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and resolve credit-related issues. Involves decision‑making on managing past due accounts, responding to billing questions, and reconciling accounting records with customers. Review of lien waivers for accuracy of legal language and reconciliation to accounting records. Partner with Sales and Senior Credit Analyst in gathering information related to large projects to assess and determine actions needed to mitigate risk. Issue demand letters for overdue accounts and collect outstanding balances. Determine when to elevate account to outside collections. Other duties as assigned. Qualifications Strong problem‑solving/decision‑making skills. Strong customer focus. Ability to handle high transaction volume. Ability to manage multiple tasks and meet deadlines. Ability to work with a strong attention to detail. Ability to work effectively in a team environment. Ability to reconcile accounting records. Communication proficiency. Basic proficiency with Excel and Word. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional, home office environment. Physical Demands This is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc. Position Type and Expected Hours of Work This is a full‑time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Travel Some travel may be required for this position. Required Education and Experience High school diploma. 2 years related experience. Bachelor's degree is a plus, but not required. A Career With Lansing Building Products Offers Coverage to support your overall well‑being: Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP. Investment in your future: Competitive 401k, Employer Match of 50% up to 15% of salary. Culture: Great Place to Work Certified every year since 2019. Work/Life Balance: Paid Vacation & Sick Days. Growth/Development: Tuition Reimbursement & Training Programs. Other Added Benefits Company Paid Parental Leave. Company Paid Life Insurance. Short Term & Long-Term Disability. Paid Holidays. Health and Wellness program. Volunteer Time. Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals. #J-18808-Ljbffr