Front Desk Coordinator - Pediatric Dental Office

Job Description

Job Description

Front Desk Coordinator – Pediatric Dental Office

We are seeking a friendly, organized, and dependable Front Desk Coordinator to join our busy pediatric dental office. The ideal candidate will provide a warm and welcoming experience for children and their parents while efficiently managing front-desk operations in a fast-paced environment.

Key Responsibilities

• Greet and check patients in and out in a friendly and professional manner.
• Verify and update patient demographics, insurance information, and contact details.
• Review and update patient health histories and ensure all required information is current.
• Answer multiple phone lines, assist parents with questions, and direct calls appropriately.
• Schedule, reschedule, and confirm patient appointments.
• Make appointment confirmation calls and follow up with families regarding upcoming visits.
• Contact parents regarding outstanding balances, co-pays, deductibles, and other patient financial responsibilities.
• Collect co-pays and payments while maintaining accurate records.
• Assist with daily administrative tasks and support the dental team as needed.
• Protect patient privacy and maintain confidentiality in accordance with HIPAA requirements.
• Provide compassionate customer service while helping create a positive experience for pediatric patients and their families.

Ideal Candidate

• Previous dental or front-office experience preferred.
• Excellent communication and customer-service skills.
• Comfortable speaking with parents about appointments and financial responsibilities.
• Strong organizational and multitasking abilities.
• Professional, friendly, patient, and dependable.
• Comfortable working in a busy, fast-paced pediatric environment.
• Ability to handle phone calls, patient check-ins, scheduling, and financial conversations while maintaining a positive attitude.
• Experience with dental software and insurance verification is a plus.