ANALYST I

Job Opportunity

Applicants who previously applied in response to Job Posting JC-524419 with the final filing date of 7/28/2026, must reapply to be considered for this recruitment.

This position is located at the Sacramento DMV Contact Center.

The incumbent will report to the contact center closest to place of residency, when onsite is required: Sacramento, Riverside, or Fresno Department of Motor Vehicles (DMV) Contact Center.

Are you creative and ambitious, looking for a new challenge within a dynamic, fast-paced environment? If you're looking to harness your skills and expertise in an environment that thrives on innovation and growth, then this opportunity is for you! Join our team, which every day presents new and exciting challenges, offering you the chance to push boundaries, cultivate your talents, and have a tangible impact on an ever-evolving landscape. Under the supervision of the Command Center Branch (CCB) Supervisor I in the QM/Training Section, the incumbent will assist with Quality Management (QM) training; analytics and reporting; support the Department's contact centers and call units; assist with operational support to the unit; recommend or initiate changes that promote innovative solutions to meet customers' needs while working collaboratively with other analysts and managers to ensure Department goals and needs are addressed; assist with reviewing and tracking invoices; and review, analyze, and respond to legislative bills for impact to the Department's contact centers. The incumbent should possess analytical skills, be dependable, punctual, well organized, and detail oriented.

This Limited Term position may be extended to 24 months and may become Permanent.

All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply. The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position. To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the " EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING " box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process.

You will find additional information about the job in the Duty Statement .