Floor Manager

We are seeking an experienced and service-driven Floor Manager to join our fine dining Italian steakhouse team. The ideal candidate has a passion for hospitality, an eye for detail, and the ability to lead by example in delivering exceptional guest experiences. Key Responsibilities: • Guest Experience: Ensure every guest receives impeccable service from arrival to departure. Resolve guest concerns promptly and professionally. • Team Leadership: Supervise and motivate servers, bussers, hosts, and support staff to maintain high service standards and teamwork. • Daily Operations: Oversee dining room setup, reservations, table assignments, and pacing of service to optimize flow during service hours. • Training & Development: Support onboarding, training, and continuous coaching of front-of-house staff to ensure consistency in service and product knowledge. • Collaboration: Work closely with the General Manager, Chef, and Bar Manager to coordinate service, special events, and menu presentations. • Quality Control: Maintain the cleanliness, ambiance, and presentation of the dining room, ensuring it reflects fine dining standards. • Administrative Duties: Assist with scheduling, shift reports, tip distribution, and inventory of front-of-house supplies. • Compliance: Ensure adherence to all health, safety, and liquor laws. Requirements : • Minimum 5 years of experience in a fine dining or upscale restaurant leadership role. • Strong knowledge of Italian cuisine, wine, and service standards preferred. • Excellent communication, multitasking, and problem-solving skills. • Professional appearance and demeanor at all times. • Ability to work flexible hours, including evenings, weekends, and holidays.