Retail Manager - Rose-Hulman Institute of Technology

Job Description

Job Description

 

Position Title: Retail Manager - Rose-Hulman Institute of Technology  

Salary:  $52,000 - $58,000 / year

 

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

 

Job Summary

Bon Appétit Management Company is seeking a passionate and service-driven Retail Manager to support café operations at Rose-Hulman Institute of Technology. This role is responsible for the daily management of a high-volume campus café, ensuring exceptional guest experiences, maintaining Bon Appétit standards, and leading a team focused on operational excellence.

 

The Retail Manager will work closely with the General Manager, Catering Manager, and Culinary Team to deliver a welcoming dining environment, uphold food safety and sanitation standards, and ensure customer satisfaction across all service areas. This is an ideal opportunity for a hospitality professional who thrives in a fast-paced environment and enjoys developing teams, creating positive guest interactions, and driving operational consistency.

 

Key Responsibilities:

• Oversee the daily operation of the campus café, ensuring efficient service, cleanliness, and adherence to standards.
• Lead, coach, and supervise frontline team members, establishing clear expectations and fostering a culture of accountability and hospitality.
• Train and develop staff on service standards, guest engagement, food safety, sanitation, and company policies and procedures.
• Monitor guest satisfaction and proactively address concerns to ensure a positive dining experience.
• Partner with the Catering Manager and Culinary Team to coordinate service execution, menu offerings, and special events.
• Ensure compliance with all health department regulations, food safety guidelines, and company policies.
• Conduct regular inspections of service areas to maintain cleanliness, organization, and operational readiness.
• Assist with scheduling, payroll administration, cash handling procedures, and labor management.
• Support hiring, onboarding, coaching, and performance management of hourly team members.
• Complete required operational reports, inventories, and administrative documentation in a timely manner.
• Maintain accurate cash controls and support financial performance objectives.
• Assist with marketing initiatives, promotions, and campus engagement activities to enhance café participation.
• Perform other duties as assigned to support the overall success of the dining program.

 

Qualifications:

• Minimum of 3 years of front-of-house management experience in a café, restaurant, hospitality, retail dining, higher education, or related foodservice environment.
• Proven ability to lead teams, establish service expectations, and deliver exceptional guest experiences.
• Experience training, coaching, and developing hourly employees.
• Strong understanding of food safety, sanitation, and health department regulations.
• Experience managing cash handling, point-of-sale systems, and retail operations.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work collaboratively with culinary, catering, and operational teams.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Associate degree in Hospitality, Business, Culinary Arts, or a related field preferred.
• Flexible schedule with the ability to support special events and operational needs as required.
• ServSafe Certification or equivalent food safety certification.

 

Apply to Bon Appetit today!

Bon Appetit is a member of Compass Group USA.

Click here to Learn More about the Compass Story

 

Associates at  Bon Appetit  are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Applications are accepted on an ongoing basis
• Paid Parental Leave
• Personal Leave

 

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

 

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

 

Certain positions may require Florida Level 2 background screening. Details:

 

Applications are accepted on an ongoing basis.

 

Bon Appetit maintains a drug-free workplace.