Tax and Insurance Escrow Specialist

Job Description

Job Description

We are looking for a detail-oriented Tax and Insurance Escrow Specialist to support mortgage servicing operations in the northwest suburbs of Chicago IL. In this role, you will help manage property tax, insurance, flood, and escrow activities while ensuring account information remains accurate and current. The ideal candidate brings strong administrative judgment, clear communication skills, and the ability to handle servicing tasks in a highly regulated environment. This position plays an important part in delivering reliable service to borrowers, clients, vendors, and internal partners.

Responsibilities:

• Manage tax, insurance, and escrow disbursement activity by reviewing requests, issuing payments, and ensuring transactions are completed accurately and on time.

• Track exception reporting related to taxes, hazard insurance, flood coverage, and escrow accounts, then investigate and resolve outstanding items through appropriate follow-up.

• Update mortgage servicing records with current tax, insurance, flood, and escrow details to maintain complete and accurate loan data.

• Examine incoming documents such as tax statements, policy renewals, cancellation notices, and related correspondence, and apply necessary updates to borrower accounts.

• Communicate with borrowers, insurance representatives, taxing agencies, vendors, and clients to gather documentation, clarify issues, and close open servicing items.

• Assist with escrow analysis cycles, borrower notices, and account maintenance activities tied to payment changes or escrow adjustments.

• Administer lender-placed insurance tasks in accordance with servicing procedures and applicable client expectations.

• Review non-escrowed loans for proof of tax payment and active insurance coverage, and take action when missing or deficient information is identified.

• Prepare servicing reports, written correspondence, and account notes while documenting interactions thoroughly to support quality standards and audit readiness.

• Use servicing platforms, workflow tools, and reporting systems to organize daily work efficiently while contributing ideas that improve process quality and team performance.

• At least 2 years of experience in mortgage servicing, escrow operations, tax and insurance administration, banking operations, financial services, or a closely related field.

• Practical knowledge of loan administration, mortgage servicing, mortgage operations, and escrow processing.

• Ability to follow established procedures, regulatory guidelines, investor requirements, and client-specific servicing instructions with consistency.

• Strong verbal and written communication skills with a customer-focused approach to working with borrowers, vendors, and internal teams.

• Solid organizational skills and attention to detail, with the ability to manage multiple priorities in a deadline-driven environment.

• Proficiency with Microsoft Outlook, Word, and Excel, along with comfort learning servicing systems and workflow technology.

• Prior experience in property tax administration, insurance servicing, escrow analysis, or mortgage lending support is strongly preferred.

• Bilingual English and Spanish communication skills are a plus.