Community Health Worker (Bilingual Spanish)

Community Health Worker (Bilingual Spanish)Staten Island, NY -Hybrid (community-based, office-based, and some remote work)Full-time, Monday-Friday$30-$33/hr + Benefits, 401k + Company MatchWe are a nonprofit dedicated to improving health equity and access to care for underserved communities across Staten Island. Through Community Health Worker-led programs, we help individuals and families connect to healthcare, social services, housing support, environmental health resources, and community-based care.Position SummaryWe are seeking a compassionate and highly organized Community Health Worker to support Medicaid members enrolled in the SIPPS and PHS Medicaid Care Programs under the New York State Medicaid 1115 Waiver.In this role, you will serve as a trusted point of contact for participants, helping them navigate healthcare systems, access social services, address barriers to care, and stay connected to the support they need. This position is ideal for someone who enjoys working directly with communities, building relationships, solving problems, and making a meaningful impact in the lives of NY residents.Key ResponsibilitiesConduct outreach to eligible Medicaid members and support program enrollmentComplete participant screenings, assessments, and care plansManage an active caseload of at least 50 participants per monthProvide ongoing follow-up, care coordination, health education, and resource navigationHelp participants address barriers related to healthcare access, housing, food insecurity, transportation, benefits, and other social needsCoordinate referrals with healthcare providers, social service agencies, managed care organizations, vendors, and community partnersSupport environmental health and housing-related services, including home assessments, asthma remediation, and vendor coordinationAdvocate for participants when challenges arise with care, benefits, housing conditions, or service accessAccurately document participant interactions, referrals, services, and outcomes in case management systemsParticipate in supervision, team meetings, trainings, quality assurance activities, and program reportingQualificationsRequiredHigh School Diploma or GEDMust be bilingual in Spanish & English1–2 years of experience in community health, outreach, care coordination, social services, case management, or a related field preferredExperience working with Medicaid members, underserved communities, or vulnerable populations strongly preferredStrong communication, relationship-building, and problem-solving skillsHighly organized with strong time management and attention to detailComfortable managing a high-volume caseload in a fast-paced environmentComfortable conducting outreach, community-based work, and home visits across Staten IslandProficient with Microsoft Office and electronic case management or documentation systemsAble to complete accurate and timely documentationPreferredCommunity Health Worker certification or willingness to obtain certificationExperience with asthma programs, environmental health services, housing advocacy, chronic disease management, or Medicaid Waiver programsKnowledge of NY healthcare, social service, and community resource systemsWork EnvironmentThis is a hybrid role that includes travel throughout Staten Island for participant visits, home visits, meetings, and community-based activities. Occasional evening or weekend flexibility may be needed based on participant and program needs.Ideal CandidateThe ideal candidate is compassionate, dependable, tech-savvy, culturally responsive, and passionate about supporting underserved communities. They are comfortable working independently, building trust with participants, coordinating with multiple partners, and following through to help people access the care and services they need.TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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