Temporary Computer Support Technician

Job Description

Job Description

George Fox University's Institutional Technology (IT) Department is seeking an energetic, service-minded individual to fill the role of Temporary Computer Support Technician.About the Job:Combining technical aptitude with a heart for service, this position provides hands-on technical support, hardware deployment, and software troubleshooting for faculty, staff, and students across campus.In addition to traditional hardware and software support, this role assists end-users with modern digital productivity tools-including enterprise AI assistants (e.g., Gemini)-and basic troubleshooting for AI-enhanced software and hardware.Job responsibilities include, but are not limited to:Deployment & Setup: Configuring, deploying, taking inventory, and managing Windows and macOS desktop and laptop devices, including modern AI PC hardware standards (NPUs, elevated memory/GPU specs).Technical Support: Diagnosing, troubleshooting, and repairing hardware, software, network connectivity, and peripheral issues on macOS, Windows, and iOS devices.AI & Productivity Tool Assistance: Providing Tier 1 support and guidance for standard campus AI tools (e.g., Gemini, browser-based generative AI tools), helping users troubleshoot access, account permissions, and basic integration issues.Service Desk Operations: Delivering courteous support via phone, walk-in Service Desk requests, and electronic ticketing software.Software Installation: Installing and updating specialized software packages, browser plugins, and AI tool extensions on staff workstations, classroom computers, and student lab environments.Asset Tracking & Documentation: Maintaining accurate hardware/software inventory records and documenting user solutions in the knowledge base.Mission Alignment: Communicating courteously and working collaboratively, reflecting Christian values and supporting the university's diverse academic community.Communicating effectively and courteously with others, including employees, students, and the public, in a spirit of teamwork, respect and customer service.By actions, words, and lifestyle, be a Christian role model to students, whether through casual contact or in a formal supervisory role.Demonstrated experience working cross-culturally with respect, appreciation and humility.Other duties as assigned.We're looking for candidates who have:Demonstrated proficiency with Windows, macOS and iOS hardware, and software systems.The ability to extend strong customer service to a broad range of constituents.Demonstrated experience with modern deployment and configuration tools for doing large-scale machine deployments. A basic practical understanding of generative AI technologies and enterprise productivity tools (e.g., Copilot, Gemini, ChatGPT).An awareness of basic AI security, data privacy standards, and responsible AI usage policies within a school or enterprise environment.A familiarity with application and desktop virtualization.Demonstrated experience working with and configuring networks, servers and printers.Manual dexterity needed to handle very small parts and tools.A strong attention to detail along with the ability to develop and adhere to standardized processes.The ability to communicate effectively in English, both orally and in writing.Legal authorization to work in the United States. This position does not offer visa sponsorship; therefore, only applicants who do not require sponsorship for employment visas, now or at any point in the future, should apply.A commitment to the University's Theology of Racial and Ethnic Diversity.A desire to work with a diverse community of students and employees who represent various cultures, backgrounds, abilities, ethnicities, political views, and expressions of Christian faith.A personal commitment to Jesus Christ and express their Christian testimony in a church. In addition, employees agree to live in agreement with the Community Lifestyle Statement and affirm the theological commitments expressed in the Statement of Faith.Job information:Hours Per Week: 40 hours (1.0 FTE) - Monday through FridayDuration: This is a temporary position and will conclude within 6 months.Primary Work Location: Newberg CampusWorking Conditions: Physical requirements are those of a normal office environment. Must have the ability to lift more than 25 pounds and perform any activities such as balancing, bending/stooping, climbing stairs, crouching, etc.Supervisor: Director of Technology & Media ServicesGeorge Fox University has been transforming student's lives for over 125 years. We are a Christ-centered community that prepares students spiritually, academically, and professionally to think with clarity, act with integrity, and serve with passion. Our vision is to be the Christian university of choice known for empowering students to achieve exceptional life outcomes. We put students first, with Christ at the center of our work, embracing change in order to improve. We are looking for enthusiastic candidates to join us in creating transformational experiences for our students.Being a part of our community means a commitment to faith and to a lifestyle that is consistent with the university's mission as described in the Statement of Faith and Community Lifestyle Statement on our website.As a Christ-centered community, George Fox University is an institution that values diversity as an essential dimension of God's design for human communities. What is most appealing about working at George Fox University?Faith-centered: Our culture is unique for higher education. At George Fox you can pursue academic excellence while integrating Biblical scriptures, praying with staff members and students at work, and helping to make an impact on the world in a way that promotes Christian values.Unapologetically Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God's Word.Live out your calling: You are able to use your God-given talents and abilities while having a profound influence on students as they deepen their relationship with Jesus Christ.Equip students for kingdom work: You can be a part of helping students discover their callings, at which they will be able to glorify the kingdom of God just as they have seen you do. For your personal well-being we offer:A strong Christian vision and mission-led organization with opportunities for your growth and contributions.Wonderful Christian peers and a vibrant student population.A beautiful and peaceful campus environment with areas to walk and coffee shops and restaurants close by.Free Fitness Center membership.Free parking.Rich employee benefit package.Application Procedures - kindly apply only through this websiteWhen completing the online application, please upload the following as Word or .pdf documents in the section marked Letter of Interest and Curriculum Vitae or Resume: Letter of InterestCurriculum Vitae (CV) or ResumeOther supporting materials may be requested at a later stage of the review process.Interested applicants are encouraged to apply immediately as review of applications will begin immediately and continue until the position is filled.We invite you to Be Known at Oregon's largest private and nationally recognized Christian University!**This position is subject to close at any time, regardless of the date on the posting.**Have questions or need assistance with our application process? Contact View email address on us.fitly.work Employment Opportunity PolicyThe university is an equal-opportunity employer. Every employee has the right to work in surroundings free from all forms of unlawful discrimination. It is our policy to make decisions about applicants and employees without regard to sex, age, race, color, marital status, national origin, disability, veteran status, or any other status to the extent prohibited by applicable local, state, or federal law. This prohibition applies not only to the recruiting and hiring process but to all facets of the employment relationship, including promotion, pay, training, classification, performance reviews, discipline, and termination.George Fox is owned by the Northwest Yearly Meeting of Friends Church and its mission is distinctly Christian. Employees are required to agree with and abide by the university's faith statement and its statement of community responsibilities. Within the context of this agreement and commitment, employment opportunities are otherwise available to all persons on the basis of their experience and skills.In the recruiting process, the university may make special effort to solicit applicants from underrepresented groups. This is done as an affirmative step to increase the representation of these populations in the university's workforce to better match their availability in the labor market. Hiring decisions are based on the applicants' qualifications as they relate to the needs of the position.