Service Desk Analyst
BizTek People, Inc. | APA International Placement Consultants
Job Description
Title: Service Desk Analyst Duration: 5 Months Location: Sherwood, OR Description Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line. The contractor may also be required to take on-call shifts. RESPONSABILITIES
Title: Service Desk Analyst Duration: 5 Months Location: Sherwood, OR Description Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line. The contractor may also be required to take on-call shifts. RESPONSABILITIES
- Assist employees when theycall the services desk
- Respond to emails, logtickets, update tickets, and resolve tier 1 support issues
- Be the primary owner of aticket. See the ticket from start to finish to ensure work is finished
- Write knowledge base articlesto help reduce future tickets and enable our end-users to self-service
- Able to lift 35 pounds
- Able to work at a desk for an8-hour shift
- Basic ITIL Concepts
- Microsoft 365
- Microsoft Office
- Experience supporting iOSdevices
- Experience troubleshootingtechnical issues
- Experience providing supportin a remote environment
Vacancy posted 4 days ago
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