Service Desk Analyst

BizTek People, Inc. | APA International Placement Consultants

Job Description
Title: Service Desk Analyst

Duration: 5 Months

Location: Sherwood, OR

Description

Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.

The contractor may also be required to take on-call shifts.

RESPONSABILITIES

Assist employees when theycall the services desk
Respond to emails, logtickets, update tickets, and resolve tier 1 support issues
Be the primary owner of aticket. See the ticket from start to finish to ensure work is finished
Write knowledge base articlesto help reduce future tickets and enable our end-users to self-service
Able to lift 35 pounds
Able to work at a desk for an8-hour shift

Requirements

REQUIREMENTS

The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:

Basic ITIL Concepts
Microsoft 365
Microsoft Office
Experience supporting iOSdevices
Experience troubleshootingtechnical issues
Experience providing supportin a remote environment

Apply

Vacancy posted 4 days ago

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