Technical Support Technician I

Technical Support Technician I

FullTime | Hybrid | Tualatin, OR


SawStop is seeking a Technical Support Technician to join our call center team. This role is ideal for someone who enjoys helping people, solving problems, turning a wrench, and learning woodworking products in a structured, supportive environment. This position will be the first point of contact for customers and play a key role in delivering a positive SawStop experience. SawStop is committed to building a diverse and inclusive workplace where everyone feels valued and supported.

Schedule & Work Arrangement

• Fulltime
• Hybrid role (mix of onsite and remote work)
• Monday-Friday, 7:00 AM - 3:30 PM
• No weekends
• 10 Holidays per year

What You'll Do

• Serve as a frontline call center agent, handling a high volume of inbound customer calls, chats, and emails
• Provide technical troubleshooting using established playbooks, documented procedures, and ability to rebuild saws and accessories
• Support the full range of SawStop equipment, including saws and accessories
• Accurately document customer interactions and troubleshooting steps in case management system
• Deliver empathetic, professional service with a strong focus on customer satisfaction (CSAT)
• Follow defined processes while knowing when to escalate issues appropriately
• Collaborate with teammates and technical specialists to resolve customer concerns efficiently

What We're Looking For

Required / Core Skills

• Ability to lift 30lbs regularly and get hands on with a saw
• Excellent verbal communication and active listening
• Genuine empathy and a customer first mindset
• Comfortable handling heavy phone volume throughout the day
• Interest in or experience with woodworking
• Proficiency in Microsoft 365
• Mechanical and electrical aptitude

Nice to Have

• Call center experience with CRM
• NetSuite CRM
• Multilingual abilities are a plus

Training & Growth

• Comprehensive training provided
• Clear career path opportunities for growth
• Ongoing learning and support from experienced team members

COMPANY OVERVIEW


SawStop is the world leader in power tool safety.

Headquartered in Tualatin, Oregon, we design, engineer, and manufacture innovative power tools and accessories for the commercial and hobbyist woodworking markets. Our safety technology has saved tens of thousands of users from devastating, life-changing table saw injuries.

Our commitment to quality, innovation, and safety over the past 20 plus years has made us the industry leader. And our future looks just as bright as we accelerate our investments in new advancements in woodworking safety and performance. Redoubling our focus on product innovation and best-in-class quality to expand our product line and reach new markets means that we are looking to expand and strengthen our dynamic team.

SawStop is a proud part of the TTS Group, a third-generation, family-owned company headquartered in Wendlingen, Germany.

BENEFITS


Our Team Members are what make SawStop special. That's why we're committed to taking care of our team through a comprehensive benefits program.

• Employee-Centered Medical Plan - 95% paid for the employee and eligible dependents.
• Available Health Savings Plan
• Available Flexible Saving Account - Health Care/Dependent Care
• 100% Paid Dental
• 100% Paid Vision
• Basic Life and AD&D Insurance
• Short Term and Long-Term Disability Insurance
• Mental Health and Wellness Resource
• Employee Assistance Program
• 401k Retirement Plans with Company Match
• Paid Time Off and Holidays
• Tutoring Support for Team Member's Kids (Grades K-12)
• Competitive Compensation Package
• Opportunities for Professional Development
• Job-Related Education Assistance Program