IT Support Specialist

Job Description

Overview:

We are seeking a skilled IT Support Specialist to join our team on a full-time, temporary basis. This individual will provide hands-on technical support in an on-site environment, ensuring seamless operation of IT systems and infrastructure. The ideal candidate brings a strong background in both Mac and Windows environments, along with experience in network security and compliance frameworks.

Key Responsibilities:

Provide end-user technical support across both Mac and Windows operating systems

Diagnose and resolve hardware and software issues, including laptop troubleshooting and maintenance

Support and maintain network infrastructure components, including firewalls

Assist with IT compliance initiatives, including documentation and evidence gathering for SOC 2 audits

Collaborate with internal teams to ensure consistent delivery of IT services within a shared services model

Document technical issues, resolutions, and processes as needed

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

4–6 years of hands-on IT support experience in a professional environment

Strong expertise supporting both macOS and Windows operating systems

Experience troubleshooting hardware, particularly laptops and end-user devices

Working knowledge of firewalls and network security concepts

Familiarity with IT compliance standards, specifically SOC 2, including evidence support Experience operating within a shared services or centralized IT support environment

Exposure to security and compliance processes, including audit preparation and documentation