IT Support Specialist

Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement that is on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. Our mission is simple but powerful: Improving lives, one session at a time. This role will report into our Technical Assistance Manager and will require travel to local offices. The IT Support Specialist will answer tickets and provide real‑time technical support for our employees for our NextGen EHR, Office 365, and other software. It is a primarily remote position with some travel required to our Portland area offices as needed. Responsibilities Make things easier. Forge genuine connections. Elevate the standard. Provide first‑level support to end‑users for hardware, software, and network‑related issues. Install, configure, and maintain hardware and software components, including desktops, laptops, and printers. Troubleshoot and resolve technical problems in a timely manner, escalating issues as needed. Collaborate with IT team members to implement and maintain IT policies and procedures. Assist in the administration of IT systems, including user account management and access control. Conduct technology training sessions for employees to enhance their proficiency with IT tools. Stay current with industry trends and technologies to provide proactive recommendations for system improvements. Perform other duties as assigned. Qualifications Proven experience as an IT Support Specialist or similar role. Strong knowledge of Windows and/or Mac operating systems. Knowledge of Office 365 administration. Familiarity with networking concepts and troubleshooting. Excellent communication and interpersonal skills. Customer‑focused with a commitment to providing exceptional service. Ability to work independently and collaboratively in a team environment. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus. Experience with EHR (Electronic Health Records) systems a plus. Experience with Jira/Atlassian suite a plus. Benefits W2 role with competitive salary. Medical, Dental, and Vision on the first of the month after employment (based on FT hours). Paid Vacation, Sick, and Holiday time. Employee Assistance Program provides confidential counseling services, resources, and support. 401(k) plan with company contribution. Opportunity to work in a cutting‑edge healthcare technology environment. Professional development opportunities and training. Collaborative and supportive work culture. Impactful role contributing to the enhancement of patient care and healthcare processes. Equal Opportunity & Diversity Statement Headlight is committed to the principles of diversity, equity, and inclusion and seeks to create a working environment reflective of these commitments. If you need any accommodations for your interview, please email View email address on click.appcast.io prior to scheduling. By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt‑out at any time by contacting us directly. #J-18808-Ljbffr