IT Support Specialist - Level 2 (Cranston, RI)
Korn Ferry
The IT Support Specialist - Level 2 is responsible for providing advanced technical support to end-users across hardware, software, networking, and system issues. This role handles escalated support tickets and contributes to maintaining and improving IT systems. The Level 2 Specialist serves as a key escalation point between Level 1 support and senior technical staff or system administrators. Key Responsibilities Provide second-level technical support for hardware, software, and networking issues. Troubleshoot and resolve complex issues related to operating systems, application software, and network connectivity. Assist in maintaining IT documentation, including troubleshooting procedures, installation instructions, and user guides. Collaborate with IT team members to improve processes and enhance overall service quality. Assist with network troubleshooting, VPN support, and Wi‑Fi connectivity issues. Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications. Document resolutions and contribute to the internal knowledge base. Provide guidance and mentorship to Level 1 and Help Desk teams. Stay updated with emerging technologies and advancements in IT support. Qualifications Education: Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred. Experience: Minimum of 3 years of experience in IT support or a related technical role. Skills: Strong knowledge of Microsoft 365 Suite and Azure Services. Proficiency in Entra administration and troubleshooting. Experience with AWS cloud services, Identity Management, and Firewalls. Knowledge of network infrastructure (HP/Aruba, Cisco, SonicWall, Unifi). Excellent problem‑solving and communication skills. Ability to work independently and in a team‑oriented environment. Preferred Qualifications IT certifications (e.g., CompTIA Security+, Network+, Firewall Certifications, Microsoft Certified, CCNA, AWS Certified, SonicWALL Network Security Administrator, Jamf). Proficient with remote support tools and systems. #J-18808-Ljbffr
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ADEX
Portland, OR3 days ago - ...Operational Level 2 It Support Specialist - Service Desk Looking for an operational Level 2 IT Support Specialist - Service Desk to join our team. Working closely in a team environment to ensure client expectations are being met and escalated service requests are prioritized...Level 2Rotating shift
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Portland, OR2 days ago - ...Subscribe to our RSS feeds to receive instant updates as new positions become available. The Management Group is hiring an IT Support Specialist to provide remote and on-site technical support for employees across our corporate office, branch offices, and property locations...SuggestedWork at officeRemote work
The Management Group, Inc.
Vancouver, WA4 days ago - ...Team, you play a key role in the front-line support of information technology throughout the... ...In this role a typical day is comprised of IT case resolution via ticketing system,... ...networking and troubleshooting. Provide 1st-level support including installing and upgrading...SuggestedWork at officeRemote work
Chefs’ Warehouse
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Portland, OR4 days ago - ...About the job IT Support Specialist Position: IT Support Specialist Company Overview:... ...Technology, or related field - Minimum of 2 years of experience in IT support or a... ...now to join our team as an IT Support Specialist and take your career to the next level.Full timeContract workWork at office
Arena Staffing
Portland, OR5 days ago - ...learn how you could help make great things possible not only in your community, but around the world. In the role of IT Support Specialist, we'll count on you to: Apply technology to address business needs and constraints Assist staff to achieve...Work experience placementWork at officeLocal areaMonday to FridayShift work
HDR
Portland, OR2 days ago - ...Jobtailor in the United States, Washington state, and Vancouver is seeking an entry- to mid-level Help Desk/ Desktop Support specialist. You will resolve tickets, set up new workstations, manage user accounts, and support Microsoft 365 and Windows devices. The role involves...
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Gulfstream Staffing, Inc.
Portland, OR4 days ago $75.4k
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$30 per hour
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The EDH Global
Portland, OR4 days ago
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