IT Support Specialist II
ADEX
Operational Level 2 It Support Specialist - Service Desk
Looking for an operational Level 2 IT Support Specialist - Service Desk to join our team. Working closely in a team environment to ensure client expectations are being met and escalated service requests are prioritized appropriately.
Core Responsibilities:
- Resolve escalated technical issues from Level 1 support team
- Provide advanced troubleshooting for cloud environments (Microsoft 365, Azure, AWS)
- Manage firewall and network infrastructure support
- Handle identity and access management issues
- Support MDM solutions and security platforms
- Mentor Level 1 technicians
- Maintain technical documentation
Technical Support Areas:
- Microsoft 365 suite and Azure services
- AWS cloud services
- Advanced Active Directory administration and troubleshooting
- Identity management (Microsoft Entra ID, Okta, JumpCloud)
- Mobile Device Management (Intune, JAMF)
- Firewalls (SonicWALL, Fortinet, Sophos)
- Network infrastructure (HP/Aruba, Cisco)
- VLAN configuration and routing
- Security tools and MDR/SIEM platforms
- Windows Server 2019/2022
Required Skills:
- Expert-level Active Directory troubleshooting
- Strong experience with identity management platforms
- Proficiency with multiple firewall platforms
- Advanced networking knowledge (HP/Aruba, Cisco)
- MDM platform administration
- Cloud services support (M365, Azure, AWS)
- Excellent written and verbal communication
- Strong time management abilities
- Organized and detail-oriented
- Project coordination experience
Desired Certifications:
- Microsoft 365 Certified: Enterprise Administrator Expert
- AWS Certified Cloud Practitioner or higher
- Cisco CCNA
- CompTIA Security+
- Relevant firewall certifications (NSE, SNSA)
Requirements:
- 5+ years technical support experience
- Strong incident management abilities
- Rotating on-call shifts
- Excellent documentation skills
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the IT Support Specialist II in Portland, OR vacancy
- ...their technology isn't working? Ledgent Technology has partnered with a stable, well-established local employer to find an IT Support Specialist who loves solving problems, helping people, and being the go-to resource when technology gets in the way of getting work done...SuggestedContract workLocal areaImmediate start
Ledgent Technology
Portland, OR20 hours ago - ...Overview: We are seeking a skilled IT Support Specialist to join our team on a full-time, temporary basis. This individual will provide hands-on technical support in an on-site environment, ensuring seamless operation of IT systems and infrastructure. The ideal candidate...SuggestedFull timeTemporary work
Insight Global
Portland, OR3 days ago - ...Subscribe to our RSS feeds to receive instant updates as new positions become available. The Management Group is hiring an IT Support Specialist to provide remote and on-site technical support for employees across our corporate office, branch offices, and property locations...SuggestedWork at officeRemote work
The Management Group, Inc.
Vancouver, WA3 days ago - ...About the job IT Support Specialist Position: IT Support Specialist Company Overview: Arena Staffing is a leading provider of staffing and workforce solutions for companies of all sizes. We specialize in helping businesses find the right talent to support...SuggestedFull timeContract workWork at office
Arena Staffing
Portland, OR4 days ago - ...member of the Help Desk Team, you play a key role in the front-line support of information technology throughout the company. This includes... ...environments. In this role a typical day is comprised of IT case resolution via ticketing system, email and phone for all company...SuggestedWork at officeRemote work
Chefs’ Warehouse
Portland, OR20 hours ago $55k - $65k
...Injuries, Illness, Primary Care and Wellness. A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision... ...Summary We are currently seeking an innovative and experienced IT Support professional who is self-motivated, has good...Full timeWork at officeLocal areaRemote workWork from homeWeekend workWeekday work- ...session at a time. This role will report into our Technical Assistance Manager and will require travel to local offices. The IT Support Specialist will answer tickets and provide real‑time technical support for our employees for our NextGen EHR, Office 365, and other...Work at officeLocal areaRemote work
- Responsibilities Provide first-level support to end-users for hardware, software, and network... ...issues as needed. Collaborate with IT team members to implement and maintain IT... ...Requirements Proven experience as an IT Support Specialist or similar role. Strong knowledge of...Work at office
$24 - $26 per hour
...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT Field Support Specialist Full Time - 40 hours Portland, OR, US 3 days ago Requisition ID: 1393 Salary Range: $24.00 To $26.00 Hourly POSITION...Hourly payFull timeWork at officeRemote workNeighborhood House
Portland, OR2 days ago- ...The IT Support Specialist - Level 2 is responsible for providing advanced technical support to end-users across hardware, software, networking, and system issues. This role handles escalated support tickets and contributes to maintaining and improving IT systems. The Level...Remote work
Korn Ferry
Portland, OR20 hours ago - ...Helpdesk Technician II Western Partitions, Inc. (WPI) is one of the largest and most reputable... ...II is responsible for technical support requests related to hardware, software, and... ...point of contact for WPI staff requiring IT support. Act as an escalation point for tier...Work at officeLocal areaFlexible hoursShift workNight shiftWeekend work
Western Partitions
Portland, OR3 days ago - Headlight.Health is seeking an IT Support Specialist to provide technical support for NextGen EHR, Office 365, and other software. The role primarily allows remote work but requires occasional travel to local offices in Portland, Oregon. As part of the team, you will troubleshoot...Remote jobWork at officeLocal area
- ...30 and S&P 500 companies. Who We Are Looking For Are you looking to launch your IT career on a team that will actually invest in you? We’re looking for an IT Support Specialist to be the friendly first point of contact for our fully remote team, keeping everyone’...Full timeTemporary workRemote workHome officeFlexible hours
$50k - $60k
...Job Opening IT SYSTEMS SUPPORT Specialist – TIER 1 Job Description About Us At edgefi , we deliver exceptional managed IT and cybersecurity services to businesses. We pride ourselves on strong relationships, technical excellence, and a culture that values...Full timeWork at officeLocal area- ...job opportunities with DAWSON are posted here as they become available. Check back often for new positions! Technical Support Specialist (TSS Level II) Mahalo for your interest in this role! Please see the full position description below and click Start Your Application...Contract workFor contractorsFlexible hoursShift workWeekend work
Dawson
Portland, OR2 days ago - ...make an even bigger difference within our community. Come join our awesome crew of change makers! POSITION SUMMARY The IT Support Specialist is responsible for the day-to-day management, support, and optimization of all technology systems across a multi-site behavioral...
$30 - $35 per hour
...Location: ETRO Head Office Employment Type: Part-Time Hourly Rate: $30 - $35 About the role The IT Support Specialist provides technical support across ETRO's operations, both locally and remotely, ensuring seamless functioning of IT systems, networks, and devices...Hourly payPart timeFor contractorsWork at officeLocal areaRemote work- ...Intelligence (JBB), Cyber Security (JB), Information Technology (J). A successful candidate in this position will serve as a technical specialist and digital forensics expert leading a wide variety of investigations, inquiries, and tasks concerning incident and...
US Government Jobs
Portland, OR2 hours ago - ...IT Cybersecurity Specialist As an IT Cybersecurity Specialist, you will: Retrieve, recover, and preserve digital evidence. Use various host-based forensic tools such as Encase or FTK to search for and prepare information and evidence. Obtain and image various...
Department Of Energy
Portland, OR20 hours ago - ...Support Specialist II Join Our Team and Make a Vital Contribution to Our Community! Are you seeking a meaningful career where your skills directly support the safety and operational efficiency of your community's justice system? Clark County Jail Services is dedicated...Work at officeLocal areaAll shifts
- ...A leading IT support company is seeking a Help Desk Specialist in Portland, Oregon. This role involves providing top-level customer IT support, both remotely and on-site. Responsibilities include troubleshooting and resolving customer inquiries, imaging laptops and desktops...Work at officeRemote work
The EDH Global
Portland, OR3 days ago $40k - $43k
...Gunnison is seeking a Desktop Technician to support the Department of the Interior/Indian Affairs... ...specialized applications, and ensure reliable IT operations. Duties and Responsibilities Provide advanced Tier II/III technical support and operates independently...Contract workWork at officeFlexible hoursGunnison Consulting Group Inc
Portland, OR3 days ago- ...advanced system administration and technical support for critical operational and control... ...and deploying security patches in a large IT infrastructure environment. Experience with... ...such as Splunk, Remote Desktop Services, IIS, Wireshark, App‑V, Tripwire, Trend Micro,...Work experience placementRemote work
CorSource Technology Group
Vancouver, WA2 days ago $24 - $30 per hour
...daytime, fully onsite service desk role where you will provide support to Bonneville Power Administration - an enterprise of roughly 45... ...enterprise environment. Job Responsibilities Resolve or refer IT issues; Solve technical issues in a professional manner or...Dunhill Solutions
Portland, OR3 days ago- ...Description Support Specialist Location: Portland, Oregon Who we are: At Levata, we believe in making your journey with us... ...NetSuite) Escalate more complex issues to Support Specialist II when appropriate Deliver positive and professional...Work at officeRemote workHome office
Levata
Portland, OR2 hours ago $40 - $55 per hour
...onsite engagement in Vancouver, WA. This role will provide hands‑on support for the organization's network infrastructure, server... ...and end‑user connectivity. The ideal candidate is an experienced IT professional who can quickly assess, troubleshoot, and maintain...Hourly payContract workFor contractorsImmediate startRemote workLedgent Technology
Vancouver, WA20 hours ago- ...Job Overview Join AZAD Technology Partners as a Network Administrator and support the Network Administration organization, within the Infrastructure Services organization at the facility's Headquarters in Portland, OR, Vancouver, WA or field locations. This position will...Local areaRemote work
AZAD Technology Partners
Portland, OR3 days ago $24 - $26.5 per hour
...Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus operations. This role serves as the first point of contact for employees...Hourly payWork at officeRemote workSocket
Beaverton, OR21 hours ago- ...Clackamas County is seeking a Network Administrator to support the Technology Services team and maintain the county's enterprise network. You will monitor system health, troubleshoot connectivity, and assist the Help Desk with network issues across county facilities. The...
Clackamas County
Portland, OR21 hours ago $61.29 - $64.52 per hour
...Administrator is to provide operating system support in order to provide sustainable, stable... ...and deploying security patches in a large IT infrastructure environment. Windows operating... ...such as Splunk, Remote Desktop Services, IIS, Wireshark, App‑V, Tripwire, Trend Micro,...Hourly payContract workTemporary workWork experience placementLocal areaRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Support Specialist II. Be the first to apply!
Related searches
- entry level IT support specialist Portland, OR
- computer operator Portland, OR
- IT specialist Portland, OR
- IT support specialist Portland, OR
- senior IT support specialist Portland, OR
- IT technician Portland, OR
- executive IT support specialist Portland, OR
- family support officer Portland, OR
- laboratory support specialist Portland, OR
- event support specialist Portland, OR