IT Support Specialist

Overview:
We are seeking a skilled IT Support Specialist to join our team on a full-time, temporary basis. This individual will provide hands-on technical support in an on-site environment, ensuring seamless operation of IT systems and infrastructure. The ideal candidate brings a strong background in both Mac and Windows environments, along with experience in network security and compliance frameworks.

Key Responsibilities:

Provide end-user technical support across both Mac and Windows operating systems
Diagnose and resolve hardware and software issues, including laptop troubleshooting and maintenance
Support and maintain network infrastructure components, including firewalls
Assist with IT compliance initiatives, including documentation and evidence gathering for SOC 2 audits
Collaborate with internal teams to ensure consistent delivery of IT services within a shared services model
Document technical issues, resolutions, and processes as needed

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

4-6 years of hands-on IT support experience in a professional environment
Strong expertise supporting both macOS and Windows operating systems
Experience troubleshooting hardware, particularly laptops and end-user devices
Working knowledge of firewalls and network security concepts
Familiarity with IT compliance standards, specifically SOC 2, including evidence support


Nice to Have Skills & Experience

Experience operating within a shared services or centralized IT support environment
Exposure to security and compliance processes, including audit preparation and documentation


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.