Technical Product Manager

Technical Product Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

We are seeking a Technical Product Manager to lead the strategy, planning, and delivery of contact center products and digital customer experience solutions. This role will partner with business and engineering teams to define requirements, drive technical solutions, and manage the product roadmap.

Your Role

• Own product planning, roadmap management, and feature delivery for contact center solutions.
• Drive technical solution design for complex product enhancements and initiatives.
• Create functional requirements, technical specifications, data flows, and acceptance criteria.
• Evaluate technical feasibility, dependencies, risks, and trade-offs.
• Collaborate with product, design, engineering, and business stakeholders to deliver customer-focused solutions.
• Define and monitor product KPIs, performance metrics, and continuous improvement opportunities.
• Validate features against business goals, customer needs, and success criteria.
• Stay current on emerging technologies and recommend innovative product capabilities.

Your Skills and Experience

• 5+ years of Product Management or Technical Product Management experience.
• Experience with contact center, customer experience (CX), CRM, or digital platforms.
• Strong understanding of Agile methodologies and software development lifecycles.
• Proven ability to translate business requirements into scalable technical solutions.
• Excellent stakeholder management, communication, and analytical skills.

The base compensation range for this role in the posted location is: $101,140 - $182,624 Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.