Senior Technician MSP

Job Description

Job Description

Company Overview

If you have a background and skill set for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The Sr. IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

Sr. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

Sr. IT Technician Responsibilities:

• Resolve majority of escalated tickets
• Must be able to independently setup and troubleshoot Windows Servers and firewalls
• Must be able to independently troubleshoot network issues
• Maintain updated knowledge of cybersecurity
• Establishing good relationships with all departments and colleagues.

Sr. IT Technician Requirements:

• College diploma/ degree in the field of Computer Science
• 5 years experience at a MSP (Managed Service Provider)
• Experience with desktop and server operating systems including Windows 10/11, Server 2019/2021, and Mac OS
• Excellent communication and comprehension skills
• Valid Driver License, vehicle and ability to drive to customer locations when required.
• CompTIA Server+, Network+ or MCSE