Warehouse Lead

Warehouse Lead – Shipping DepartmentSince 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved, and reliability truly matters. We move materials accurately and on time, so contractors stay on schedule, projects stay on track, and customers never have to wonder if we will come through.Our success comes from people who take pride in doing things the right way — safely, accurately, and with care for teammates and customers alike. If you want to do work that matters at a company that notices, this is the place.Every order Shepherd promises to a customer has to leave this building correctly. The Warehouse Lead – Shipping Department owns that moment — the pull, the pack, the verify, the load. When this function runs clean, customers get what they ordered, drivers leave on time, and the branch keeps its word. When it does not, everyone downstream feels it.This is not a role where close enough is acceptable. Shipments that go out wrong cost time, trust, and money — and they put other people's work at risk. You are the last line of quality control before product leaves the building, and the person who sets the standard for how the shipping crew shows up every shift.The Richmond branch is growing. The shipping function needs to grow with it without losing accuracy or pace. That starts here.How This Role Connects to Our CompassWe Keep Our Promises: Every outbound order is a commitment made to a customer. You are responsible for making sure that commitment is fulfilled accurately — right product, right quantity, right documentation — every time. If a shipment leaves wrong, it did not meet the standard.We Stay Hungry: You are always looking for where the process can be tighter, faster, or less error-prone. You surface patterns — recurring pick errors, documentation gaps, staging bottlenecks — and bring them to your manager with ideas, not just observations.We Grow Together: You bring your crew along. New team members learn how shipping works by working alongside you, not by reading a document. When the team is trained well and held to a consistent standard, the function covers itself and the branch gets stronger.We Own It: You do not release an order you are not confident in. You do not leave a problem for the next shift. When something is off — a count discrepancy, a missing document, a damaged item — you resolve it or escalate it before the truck leaves. Ownership in shipping is visible on every outbound manifest.We Go Above & Beyond: Priority orders are flagged and staged before they are asked for. Will-call customers do not wait. You anticipate what sales and dispatch need and coordinate proactively instead of reactively. The bar is not getting orders out — it is getting them out right, on time, every day.Key OutcomesOrganized by what matters, not just what you do.Outbound Fulfillment & Order AccuracyPull, stage, and verify outbound orders before they leave the building — right product, right quantity, every timeConfirm shipping documentation is complete and accurate on every outbound shipmentIdentify and resolve discrepancies between the order and the pick before the order is loadedPrioritize time-sensitive and flagged orders with urgency and direct communication to dispatch and salesEnsure will-call orders are staged and ready before the customer arrivesShipping Documentation & ComplianceEnsure bills of lading, packing slips, and delivery documentation are completed accurately for every shipmentMaintain organized records of outbound activity, exceptions, and carrier interactionsFlag recurring documentation errors or carrier issues to the Warehouse Manager for systemic reviewCarrier & Dispatch CoordinationCoordinate with dispatch on daily truck schedules, load sequencing, and route prioritiesCommunicate proactively with carriers on timing, exceptions, and special handling requirementsResolve outbound exceptions in real time — do not hold up a truck waiting for someone else to decideTeam Leadership & Daily ExecutionSet the pace, accuracy standards, and safety expectations for the shipping crew each shiftDelegate picking, packing, staging, and loading tasks clearly and follow up on completionSupport onboarding and on-the-floor training for new shipping team membersEscalate performance or conduct concerns to the Warehouse Manager promptly and directlyEquipment & FacilityOperate forklifts, pallet jacks, and dock equipment safely and in compliance with Shepherd standardsConduct pre-shift equipment inspections and report maintenance needs before they become failuresKeep the shipping area and dock organized — staged orders clearly marked, aisles clear, hazards addressedSupport safety compliance at the team level — you are the first layer of accountability on the dockContinuous ImprovementSurface pick errors, staging bottlenecks, documentation gaps, and workflow friction to the Warehouse ManagerRecommend and test process changes that improve accuracy, throughput, or team capacityCross-train on adjacent functions — receiving, inventory control — to increase team flexibilityWhat Success Looks LikeAfter 90 days, you and your Manager should both be able to point to these markers:Outbound orders leave clean — right product, right quantity, right documentation — on every shiftPriority and time-sensitive orders are staged and ready before they are asked forWill-call customers do not wait for their ordersShipping documentation is complete and accurate; exceptions are resolved before the truck leavesThe shipping crew knows what is expected and executes without being managed by the hourEquipment is inspected, maintained, and operated safely every shiftThe Warehouse Manager trusts that the dock runs correctly when they are not watchingYou have identified and acted on at least one meaningful process improvement in your first 90 daysWho Thrives HereYou own the outcome, not just the task — you do not release an order you are not confident inYou hold your team to a standard without making it adversarialYou move with urgency and stay accurate under pressure — speed and precision are not trade-offs hereYou communicate directly with your crew, with dispatch, with sales, and with leadershipYou catch the error before it leaves the building instead of explaining it afterYou stay organized when the dock is busy and the plan needs to flexYou want to build a shipping operation the rest of the branch can rely onQualifications & RequirementsHigh school diploma or equivalent requiredExperience in outbound shipping, fulfillment, or distribution preferredForklift and pallet jack certification required or ability to obtain within 30 days of hireFamiliarity with shipping documentation — bills of lading, packing slips, carrier requirementsProficiency with warehouse management systems and standard computer tools (Excel, email)Ability to lift up to 60 lbs. regularly and stand for extended periodsValid driver's license requiredAbility to successfully complete pre-employment screening requirementsWhy Join Shepherd Electric SupplyCompetitive hourly pay with opportunity for growthMedical, dental, and life insurancePrescription drug coveragePaid vacation and personal time401(k) with employer matchStable organization with over 130 years of industry leadershipA culture where reliability is noticed, ownership is rewarded, and people come firstA company scaling into new markets — with real paths to grow with itWork Shift and Hours: Monday - Friday, 10:00am - 7:00pmCompensation Details: The expected pay rate for this position is starting at $26.00 per hour depending on experience.Additional Information:Steel toed boots required.Equal Opportunity