Field Service Technician

Field Service TechnicianThe Field Service Technician is responsible for providing high-quality installation, commissioning, troubleshooting, and maintenance support across JBT Marel's diverse portfolio of food processing equipment – including freezing, cooking, marination, linking, and end-of-line systems.This position combines mechanical, electrical, pneumatic, and automation disciplines in a fast-paced, customer-facing environment. The FST plays a key role in ensuring customer satisfaction through technical excellence, clear communication, and adherence to safety and quality standards.Field Service Technicians are hands-on problem solvers and brand ambassadors, capable of working independently while collaborating closely with engineering, project management, sales, and service leadership. Travel is extensive (up to 80-90%) throughout North America, supporting business and customer needs alike.Major Duties & ResponsibilitiesIncluding but not limited to:Install, commission, and test complex food processing equipment across multiple technologies and product linesDiagnose and resolve mechanical, electrical, and control-related issues using schematics, diagnostic tools, and PLC/HMI interfacesConduct preventative maintenance and equipment audits to minimize downtime and maximize performanceLead or assist with equipment upgrades, retrofits, rebuilds, and performance optimizationComplete detailed service reports, documentation, and expense submissions accurately and promptlyEnsure all work is performed safely and in compliance with site and company safety standardsServe as the primary point of contact on site, always ensuring professional representation of JBT MarelCommunicate findings, corrective actions, and recommendations clearly with both customer and internal stakeholdersProvide operator and maintenance training, ensuring customers can safely and effectively run their equipmentIdentify and relay potential parts, upgrade, or service opportunities to Sales and/or Service Management teamsSupport warranty evaluations, failure analysis, and product performance feedback to internal teamsProvide structured feedback to Engineering and Product Management regarding product performance, reliability, and serviceabilityParticipate in ongoing training to expand technical capability across multiple product lines and technologiesSupport mentoring and cross-training initiatives within the PF Service OrganizationContribute to a culture of teamwork, innovation, and technical excellenceSkillsStrong mechanical and electrical aptitude with working knowledge of generalized machine automation, pneumatics, and control systemsProficiency in reading and interpreting engineering drawings, wiring diagrams, and PLC logicExcellent troubleshooting and analytical skillsStrong communication and customer-service mindset with professional on-site presenceAbility to manage multiple assignments, prioritize effectively, and perform under pressureComputer literacy: Microsoft Office Suite, diagnostic software, and CRM/service reporting toolsCommitment to safety and adherence to all regulatory and customer site requirementsQualificationsAssociates degree in a technical field (mechanical, electrical, or industrial engineering technology) or equivalent hands-on experienceMinimum 2+ years of field service, maintenance, or installation experience (food processing or industrial automation preferred)Experience with PLCs, VFDs, servos, and automated control systems a plusMust hold a valid driver's license and passport (or ability to obtain) for travelAbility to lift up to 50lbs and work in hot/cold/wet environments, and climb or maneuver on elevated platforms or in confined spacesWork Environment & TravelExtensive travel required – typically 80-90%, with overnight stays (domestic, with potential for occasional international assignments)Work performed primarily in production or factory environments; may include hot, cold, wet, or noisy conditionsFlexibility to work extended hours, weekends, or holidays during critical downtime events, emergency service events, or as customer production constraints applyThe estimated hourly pay range for this role is $30.00 - $35.00. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.Commitment to Global SafetyAs a JBT Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure JBT Marel is a safe place to work.JBT Marel Vision and ValuesIn partnership with our customers we are transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. JBT Marel's core values are: Unity, Innovation and Excellence.Equal Opportunity Employment:JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at View phone number on click.appcast.io.