Commercial Accounts Marketing Specialist

Job Description

Job Description

Join Our Team as a Commercial Accounts Marketing Specialist at Trico Electric Cooperative!

Posting Period: Tuesday July 21st - Until Filled 

Annual Salary: $65,000 - $80,000 DOE 

Cooperative Expectations

We are committed to fostering a culture of excellence, where employees are empowered to grow, collaborate, and contribute to meaningful work. Just as we strive to provide 5-star customer service to our members, we also hold ourselves to the highest standards in how we work and support one another.

What You Will Do:

This position will be responsible for building and maintaining relationships with commercial electric and broadband Members. This position provides single-contact resolution in service initiation, on­going account review, management and maintenance and responds to the more difficult technical inquiries related to the cooperative’s services.  The position will develop, promote, and implement efficient electric, energy solutions, and broadband programs, and support Trico's Economic Development, Business Communications, Member Services, and Energy Solutions teams. This position is expected to exercise considerable independent judgment and initiative in the performance of daily tasks.

Key duties and expectations include, but are not limited to, the following:

1. Build and manage strong relationships with commercial Members, serving as a trusted point of contact for electrical service, rates, usage, and business needs
2. Resolve member concerns and account issues by collaborating across departments and delivering solutions aligned with Trico’s values
3. Manage commercial accounts, including billing, rate analysis, payment arrangements, and delinquency resolution
4. Coordinate commercial service requests such as new connections, disconnects, meter changes, and account updates
5. Promote and educate Members on energy efficiency, renewable programs, broadband services, and other Cooperative offerings
6. Support business growth and community engagement through site visits, events, and identifying opportunities to improve processes through technology and innovation
   
7. Performs other duties as required and/or assigned.

What You Bring to Trico:

1. A Bachelor’s degree in Business, Engineering, Communications, Marketing, Finance, or related field required with 2 years of related experience.
2. An equivalent combination of education and job-related experience may substitute for the educational requirements.
3. General knowledge of electric utility and/or broadband industries
4. Certified Energy Manager (CEM) Certification
   

Why work at Trico

Trico Electric Cooperative is a member-owned, not-for-profit, distribution cooperative headquartered in Marana, Arizona. We service more than 55,000 Members in rural areas surrounding the City of Tucson across three counties in southern Arizona. Trico is dedicated to making a difference in the communities we serve by providing our Members cost-effective and sustainable energy solutions. In our pursuit of excellence, Trico seeks innovative ways to enhance utility services, ensuring they align with the dynamic needs of our communities. We understand the importance of staying ahead of the curve and are dedicated to exploring cutting-edge solutions that redefine the provision of critical resources. Our present and future success depends on the creative and dedicated employees of our company who demonstrate Trico’s Core Values of: Service, Dependability, Innovation, and Integrity.

What We Offer

Trico’s success is rooted in our employees’ talent, well-being, health, and safety. As an electric cooperative and utility, our role in the community is vital, and we recognize the value of a high-achieving and diverse workforce to serve our Members.

We offer a comprehensive benefits package to meet the needs of our employees and their families and enhance their well-being. In addition to competitive pay, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Medical, vision, dental, and life insurance
• MTO/Catastrophic Leave
• Holiday pay
• Wellness programs (including access to a recreation and fitness facility)
• Tuition assistance for both undergraduate and graduate programs

Equal Opportunity Employer Statement

Trico Electric Cooperative, Inc. is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, Members, and the communities we serve, Trico is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, Trico considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Work Authorization

All candidates must be legally authorized to work in the United States without sponsorship. Trico does not sponsor employment-related visas.