Room Attendant

Job Description

Job Description

ROOM ATTENDANT

Yountville, CA

Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!

JOB SUMMARY:
The Room Attendant is responsible for ensuring the cleanliness, comfort, and overall satisfaction of guests by maintaining the cleanliness and appearance of guest rooms in the hotel. This role plays a crucial part in providing a positive guest experience and upholding the hotel's standards of cleanliness and service excellence specifically in guestroom areas.

ESSENTIAL JOB RESPONSIBILITIES:

• Clean and prepare guest rooms to hotel standards, including making beds, changing linens, and dusting
• Vacuum, mop, and sanitize floors
• Clean and disinfect bathrooms, fixtures, and surfaces
• Replace amenities, towels, and linens as needed
• Report any maintenance or repair issues in guest rooms to the Housekeeping Supervisor
• Greet guests with a friendly and courteous demeanor when encountered
• Respond promptly to guest requests related to guest rooms and ensure their comfort during their stay
• Report lost and found items in guest rooms to the Housekeeping Supervisor
• Maintain stock of cleaning supplies and amenities in the housekeeping cart
• Report low inventory levels to the Housekeeping Supervisor for replenishment
• Ensure that each guest room is properly cleaned, organized, and free of any discrepancies
• Inspect guest rooms for cleanliness and adherence to standards before guest check-in

REQUIRED QUALIFICATIONS:

• Previous housekeeping or cleaning experience is preferred
• Strong attention to detail and commitment to maintaining cleanliness standards
• Ability to work independently and efficiently
• Excellent customer service and communication skills
• Physical ability to lift, push, and pull cleaning equipment and perform cleaning tasks
• Ability to work nights, weekends and holidays as needed

The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)

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