Human Resources Representative

Note :

REMOTE (although remote need to be close to Sacramento Area and within our Business Footprint)

Basic HR skills would be ideal.

Someone who doesn t mind doing a combination of routine administrative work as well as speak to Associates re their leaves via phone (so a balance of phone customer service and administrative work).

Job Description:

• Administers and advises on the day-to-day technical, administrative, legal and compliance functions related to disability, leave of absence, and leave compensation.
• Operates with the highest level of customer service and data related processes, with a high degree of accuracy, in the delivery and administration of leaves.
• Serves as the main contact and subject matter expert regarding pay and administration for leaves of absence and accommodations for assigned locations.
• Establishes and maintains rapport with HR partners, managers, and associates to ensure customer service goals are met.
• Participates in daily phone queue hours (8 hours daily) as well as make outbound calls to associates.
• Answers and triages all telephone/email communication from employees within 24 hours, and updates leave/claim files/notes in the system as appropriate.

Job Requirements:

• Associate's/Technical Degree or equivalent combination of education/related experience: Required
• Bachelor's Degree: Preferred
• Three years' related experience
• Experience in human resources, disability management, leave case management or human resources compliance work experience
• Experience interpreting and communicating leave of absence policy provisions: Preferred

Licenses/Certifications:

• Certified Leave Management Specialist (CLMS) and/or Certified Professional in Disability Management (CPDM): Preferred

Essential Functions:

• This role is responsible for administrating for all types of leave of absence (continuous, intermittent, reduced work schedule), and calculating, processing and tracking bi-weekly payroll for associates for multiple types of federal, statutory and employer sponsored leaves of absence (i.e. FMLA, CFRA, PDL, PLOA). Also tracks unpaid LOA?s.
• Advises associates and managers on policy and procedure, responds to questions regarding leave of absence and accommodation programs and direct them to other required documents and resources.
• Interprets leave and accommodation policies for leave and pay administration.
• Research and resolve leave and pay related issues, questions and escalated inquires within a variety of HRIS systems. Create Contact Center inquiry tickets (Service Cloud) to initiate the resolution of issues requiring other HR Partners and IT (Ivanti) inquiry tickets for issues involving IT partner resolution. Also partner with 3rd party LOA platform partners (AbsenceSoft) for issue resolution.
• Upon request, provides pay statements to associates on extended leaves of absence. Also partner with 3rd party entities such as government entities or 3rd party insurance carriers to complete documentation.
• Participates in continuous improvement initiatives to create streamlined, efficient human resource organization.
• Follows protocol for data entry accuracy including self-audit, metrics, etc. Stays current on changing Federal and State regulations and legislation that may affect administration and employee pay while on leave.
• Performs other job-related duties as assigned.